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Tutor Operations Manager Jobs
Company | Pearson |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-08-02 |
Posted at | 10 months ago |
Organizational Information:
- Conduct quality evaluations on the class sessions, ensure high quality feedback is provided to the Product Team, 3rd Party and Engineering team on a regular basis, where appropriate.
- Collaborate with the customer support team to handle any arising tutors tech issues logged via the dedicated tutor feedback mechanisms.
- Analyze data to identify trends and areas of improvement to increase efficacy;
- Maintain a high level of communication with 3rd Party Providers to ensure that Tutoring quality and performance are regularly reviewed and standards maintained.
- Additional duties as assigned.
- Ensure and monitor teacher intervention in the case of low student participation/performance;
- Assist 3rd Party and their Tutors with implementing any program changes and/or new software applications;
- Ensure any tutor training or other tutor management documentation is regularly reviewed and maintained
- Work with 3rd Party Tutoring providers to onboard, train, and supervise a team of tutors to deliver Live Classes to students online via Pearson ELL products;
- Exemplify the company’s core values; and
- Collaborate with Pearson ELL colleagues to develop and implement policies and procedures as required;
- Communicate and collaborate effectively with Governance Lead to ensure fullimplementation of Tutoring policies and procedures;
- Ensure team of 3rd Party Tutors exhibit and maintain a high level of professionalism, instructionalsupport, and customer service;
- Minimum of 5 years teaching experience (virtual teaching experience preferred)
- Bachelor’s degree in a related field required (Master’s preferred)
- Growth-mindset and committed to continuous personal learning and development
- Some travel may be required;
- Technologically proficient (especially with the use of Microsoft Office and Google Apps)
- Comfortable presenting information to both small and large groups
- Strong leadership qualities and a commitment to accountability toward studentperformance outcomes
- Team player-- demonstrated ability to collaborate with colleagues and delegateresponsibility to accomplish objectives
- Minimum 3 years of experience supervising teachers in an academic setting
- Customer focused approach, with excellent communication skills, both oral and written·
- Demonstrated ability to manage multiple projects simultaneously and thrive in a fast-pacedenvironment
- Valid teaching credential (any state)
- Proven ability to develop trusting, collaborative culture and practices within a team
- Proven ability to analyze and interpret performance-based data
- Innovative and creative problem solver, with a high degree of adaptability to shift priorities
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