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Customer Relations Manager Jobs

Customer Relations Manager - Courtenay Nissan
By Steve Marshall Group At Harrison Mills, British Columbia, Canada

COURTENAY NISSAN is looking for a Customer Relations Manager to join our team in our busy dealership. As part of our team, you will learn, grow and thrive as we support your career development. ...

Customer & Community Relations Manager
By InnPower Corporation At Innisfil, Ontario, Canada
Strong organizational, analytical and time management skills, with the ability to work independently and to take initiative.
We offer an excellent benefits package and pension program!
College diploma or university degree in business administration or a related discipline or equivalent knowledge and experience.
Thorough knowledge of regulatory and governmental requirements (OEB, IESO Rules and Regulations, Privacy Legislation and OHSA).
We are a flexible company that offers hybrid work!
Work collaboratively with vendors to deliver an effective and best in class customer service operation and customer experience.
Customer Relations Manager - Courtenay Nissan
By Steve Marshall Group At Courtenay, British Columbia, Canada
Reaching out to clients via phone to gather and discuss personal information
Follow up via text, email and phone calls
Occasional delivery or pick-up of vehicles
Proficient with computers, specifically CRM software
Sales and Customer Service: 2 years (preferred)
Customer Service Manager- Customer Relations
By Air Canada/Airline At Canada
Bachelor's degree or equivalent experience
Excellent written and verbal communication skills
Based on equal qualifications, preference will be given to bilingual candidates.
Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
Establish performance benchmarks and hold team to those goals
Resolve customer conflicts and handle escalation procedures
Customer Service Manager-Customer Relations/Chef Du Service Clientèle – Relations Clientèle
By Air Canada At Calgary, Alberta, Canada
Coach on soft skills by demonstrating courtesy, empathy and poise under pressure.
Provide recognition and deliver constructive feedback in a manner that fosters motivation and empowerment to a work from home team.
Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.
The Customer Service Manager will:
Review customer files and responses to ensure quality responses, technical accuracy and conformance to Company policies and procedures.
Anticipate, identify, and knowledgably resolve queries from employees with a results-oriented approach to performance.
Customer Relations Manager Jobs
By IKEA At Greater Toronto Area, Canada

A DAY IN YOUR LIFE WITH US

Solar Power - Customer Service/Relations
By Riverside Energy systems At Kamloops, British Columbia, Canada
1-2 years experience is ideal
1+ years of industry knowledge is preferred
Excellent ability to manage and build relationships
Unrelenting drive to understand and meet prospective customer needs
Familiarity with CRM systems and Microsoft Office
Ability to stay on task

Are you looking for an exciting opportunity to lead a team of customer relations professionals? We are looking for an experienced Customer Relations Manager to join our team and help us provide exceptional customer service. You will be responsible for developing and implementing strategies to improve customer satisfaction, managing customer relations staff, and ensuring customer inquiries are handled in a timely and professional manner. If you have a passion for customer service and are looking for a rewarding career, this could be the perfect job for you!

Overview:

A Customer Relations Manager is responsible for managing customer relations and providing excellent customer service. They are responsible for developing and maintaining relationships with customers, resolving customer complaints, and ensuring customer satisfaction. They must have excellent communication and interpersonal skills, as well as the ability to think critically and problem-solve.

Detailed Job Description:

The Customer Relations Manager is responsible for managing customer relations and providing excellent customer service. They will be responsible for developing and maintaining relationships with customers, resolving customer complaints, and ensuring customer satisfaction. They will also be responsible for creating and implementing customer service policies and procedures, and providing customer service training to staff. Additionally, they will be responsible for monitoring customer feedback and responding to customer inquiries.

What is Customer Relations Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to think critically and problem-solve
• Ability to develop and maintain relationships with customers
• Ability to resolve customer complaints
• Ability to create and implement customer service policies and procedures
• Ability to provide customer service training to staff
• Ability to monitor customer feedback and respond to customer inquiries

What is Customer Relations Manager Job Qualifications?

• Bachelor’s degree in business, marketing, or a related field
• At least 3 years of customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer relations management software
• Knowledge of customer service metrics
• Proficiency in Microsoft Office Suite

What is Customer Relations Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relations management software
• Knowledge of customer service metrics
• Knowledge of customer service best practices

What is Customer Relations Manager Job Experience?

• At least 3 years of customer service experience
• Experience in customer relations management
• Experience in customer service training
• Experience in developing and implementing customer service policies and procedures

What is Customer Relations Manager Job Responsibilities?

• Develop and maintain relationships with customers
• Resolve customer complaints
• Ensure customer satisfaction
• Create and implement customer service policies and procedures
• Provide customer service training to staff
• Monitor customer feedback and respond to customer inquiries
• Analyze customer service metrics and identify areas for improvement