Customer Service Manager- Customer Relations

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Responsibilities

• Establish performance benchmarks and hold team to those goals
• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
• Resolve customer conflicts and handle escalation procedures

Qualifications

• Excellent written and verbal communication skills
• Bachelor's degree or equivalent experience
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• 3+ years' of customer service

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.