Customer Service Director Jobs

Attention experienced customer service managers. A major company in the field of science is looking for a Director of Customer Experience to take the reins of a department that is key to the company's success. Your skills and expertise will lead you to lead a team and implement management practices to promote the customer experience within the organization.
In short, this is :

• First, a great challenge and the opportunity to put your experience in customer service to good use
• A work environment that promotes the well-being of its employees
• A range of social benefits
• The possibility of working in hybrid mode
• A very interesting salary package between 95k-112k+10% bonus at the end of the year

Advantages
What you will be offered:

• A stimulating work environment
• Benefits coverage
• An annual salary of 95k-112k+10% bonus at the end of the year
• A hybrid work mode

Responsibilities
What you would be expected to do:

• Ensure the smooth operation and quality of all customer relations activities (internal and external) in accordance with the objectives set by the organization;
• Drive the customer strategy and infuse a culture of exceptional customer service by ensuring compliance with best practices in the organization;

Ensure service efficiency by taking the necessary steps to ensure that the team adopts a customer-focused approach;

• Regularly monitor customer satisfaction and performance indicators in order to take the necessary steps to continuously improve service;

Propose and implement work methods according to best practices while ensuring a rigorous follow-up of results;
Manage the relationships, follow-ups and satisfaction of the company's strategic clients;

• Handle dissatisfactions requiring special intervention, in support of the operational teams;

Qualifications
What we are looking for:

• Minimum of 5 years experience in a similar position;
• Experience with call management software;
• Proven proficiency with the Office suite (Word, Excel and PowerPoint);

Skills Required

• Spoken and written languages: Perfect command of French and English.
• Ability to adapt to change;
• Bringing together and engaging leadership;
• Organized, autonomous, discreet, detail-oriented, analytical and synthetic;
• Ability to work under pressure;
• Ability to develop strong trusting relationships and be customer satisfaction oriented;
• Excellent communication skills (spoken and written);

Summary
If you or someone you know is interested, don't hesitate to send us your resume at [email protected]
It will be our pleasure to answer your questions
Looking forward to connecting
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.