Register
Recruit Create CV

Director of Customer Service Jobs

Manager Of Customer Service (12-8 Shift)
By eCapital Commercial Finance UK At Orillia, Ontario, Canada
The Customer Service Manager Is Responsible To
Act as point of escalation for team questions
Coach team members monthly on performance against objectives
Hold team meetings, reviewing team results and setting goals
Funnel escalations to Director of Customer Service when needed
Ensure daily tasks are completed accurately and on time
Director Of Service Implementation
By Connective At Vancouver, British Columbia, Canada
Seven-ten years ofdemonstrable project management experience within non-profit or government sector
Strong leadership and interpersonal skills, conflict management and resolution strategies, as well as a positive work approach
Excellent time and project management skills, attention to detail, and ability to manage multiple projects in a deadline-driven environment
A relevant bachelor’s degree or a combination of applicable education, training, and experience
A Project Management designation, PMP or equivalent (preferred)
Leads implementation of complex projects while fulfilling other department responsibilities and coaching team members who are leading other projects.
Associate Director, Customer Service Quality
By Pratt & Whitney At Longueuil, Quebec, Canada

Provide leadership for Customer Service and the network quality

Manager Of Service Jobs
By Dawson Group At Kamloops, British Columbia, Canada
Work with the service management team to build consistency in service delivery across our 5 locations.
Minimum of three (3) years of experience working as a Service Manager required.
Achieve and maintain International truck and Cummins engine technical certification.
Minimum of three (3) years of experience working in the heavy truck/equipment or related industry required.
Education in business administration or a HET / CT ticket preferred.
Computer literate with a solid understanding of Microsoft programs, previous experience Procede with would be considered an asset.
Assistant Store Manager Of Customer Service, Winners, Sherway, Etobicoke
By TJX Canada – Winners, Marshalls, HomeSense At Etobicoke, Ontario, Canada
Strong communication and interpersonal skills including interviewing, negotiating, listening, conflict management, information gathering and coaching
Benefits that take effect your first day
For a closer look into the Assistant Store Manager role, click HERE
Post-secondary education is preferred; minimum high school education required
Dedicated training and on-the-job resources to enhance your development
Three weeks’ vacation with option to buy an additional week through our Vacation Trade Program
Customer Service Manager - Amico Group Of Companies
By Amico Group of Companies At Richmond Hill, Ontario, Canada

Customer Service Manager - Amico Group of Companies Customer Care Manager: Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading ...

Senior Director Of Customer Support
By KEV Group At Toronto, Ontario, Canada
Ability to prioritize, manage multiple projects and meet deadlines, possess strong problem-solving and decision-making skills.
Work in an industry that benefits children, parents and schools
At least 5+ years of experience heading and scaling a customer support department in the SaaS industry for mid-size companies.
Exception communication skills both verbal and written.
Comprehensive health and dental benefits
Do meaningful and purpose-driven work, and make a real impact
Director Of Customer Retention
By Karma and Luck At Canada
Experience with loyalty program management and email marketing campaigns.
Proficiency in using customer relationship management (CRM) tools, marketing automation platforms, and analytics software.
Proven experience (X+ years) in customer retention, loyalty marketing, or a related role within the DTC industry.
Strong analytical skills with the ability to derive insights from customer data and develop data-driven strategies.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and levels of the organization.
Strong problem-solving skills and the ability to think strategically while also executing tactical initiatives.
Band 4 - Director Of Service Transformation (Bc Public Service)
By BCJobs At Vancouver, British Columbia, Canada
Experience in service design and practices gained working in a product design or service management capacity for over five (5) years.
Degree or diploma in a technology discipline, or equivalent combination of education and experience.
A minimum of three (3) years of experience leading a team providing service within a large organization.
Experience managing relationships with a wide network of clients and internal/external partners.
Experience in gathering and interpreting user data and feedback to design and implement services.
Experience managing data and voice network services and building services in Service Now.
Manager Of Customer Service
By PaperWorks At Greater Napanee, Ontario, Canada
Report KPI performance to Senior Management on a regular basis and communicate resource requirements where appropriate
Ten years of experience in supply chain management with a strong customer service orientation
Establishment and management of supplier-managed inventory for selected customers.
Strong managerial and negotiating skills
Reports to the Plant General Manager
Five years of supervisory experience
Director: Customer Service & Quality
By Volvo Cars At Richmond Hill, Ontario, Canada
Manage a goodwill budget controlled by the field force used to promote customer satisfaction.
Minimum of 10 years of related automotive service experience
Experience developing people and teams, with proven track record of strong cross functional collaboration with internal and external parties
A Collision center program focussed on repair quality, revenue development and customer convenience, and integrated within the VCFS lease return framework.
A parts ecommerce strategy that supports the broader implementation of One Price Promise Principles
Assurance programs designed to support retention and owner loyalty
Head Of Customer Service
By Katabatik - Aventure dans Charlevoix At Baie-St-Paul, Quebec, Canada

RESPONSABLE - AGENT VENTE - SERVICE CLIENTÈLE 🔹 Voir au bon fonctionnement de l’équipe Accueil - Service Clients 🔹Accueillir la clientèle; procéder aux réservations et assignations. 🔹 Offrons temps ...

Customer Service Director Jobs
By Randstad Canada At Longueuil, Quebec, Canada
Experience with call management software;
First, a great challenge and the opportunity to put your experience in customer service to good use
A range of social benefits
Minimum of 5 years experience in a similar position;
Excellent communication skills (spoken and written);
A very interesting salary package between 95k-112k+10% bonus at the end of the year
Manager Of Customer Service
By Corporation of the City of Port Colborne At Port Colborne, Ontario, Canada
Provide supervision and direction to the Customer Service Clerks, including scheduling, performance management, training and development.
Attend department management staff, Committees of Council, and special interest group meetings, for the purpose of taking minutes, as required.
Main responsibilities include, but are not limited to:
Provide support to staff, as the CityWide subject matter expert, including training and responding to inquiries.
Coordinate and provide administrative support for special events.
Receive telephone calls and respond to general inquiries.

Are you an experienced customer service leader looking for a new challenge? We are looking for a Director of Customer Service to join our team and lead our customer service team to success. You will be responsible for developing and implementing strategies to improve customer satisfaction, drive customer loyalty, and increase customer retention. If you have a passion for customer service and are looking for an opportunity to make a real impact, this is the job for you!

Overview:

The Director of Customer Service is responsible for leading and managing the customer service team to ensure customer satisfaction and loyalty. This role is responsible for developing and implementing customer service strategies and initiatives, as well as managing customer service operations.

Detailed Job Description:

The Director of Customer Service is responsible for leading and managing the customer service team to ensure customer satisfaction and loyalty. This role is responsible for developing and implementing customer service strategies and initiatives, as well as managing customer service operations. The Director of Customer Service will be responsible for developing and implementing customer service policies and procedures, managing customer service staff, and ensuring customer service standards are met. The Director of Customer Service will also be responsible for monitoring customer service performance, resolving customer service issues, and providing customer service training and development.

What is Director of Customer Service Job Skills Required?

• Excellent customer service and communication skills
• Strong leadership and management skills
• Ability to develop and implement customer service strategies
• Knowledge of customer service operations and procedures
• Ability to analyze customer service data and metrics
• Proficiency in customer service software and applications
• Ability to resolve customer service issues

What is Director of Customer Service Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Knowledge of customer service operations and procedures
• Proficiency in customer service software and applications

What is Director of Customer Service Job Knowledge?

• Knowledge of customer service operations and procedures
• Knowledge of customer service strategies and initiatives
• Knowledge of customer service software and applications

What is Director of Customer Service Job Experience?

• 5+ years of customer service experience
• 3+ years of management experience
• Experience developing and implementing customer service strategies
• Experience resolving customer service issues

What is Director of Customer Service Job Responsibilities?

• Develop and implement customer service strategies and initiatives
• Manage customer service operations and staff
• Monitor customer service performance and metrics
• Resolve customer service issues
• Provide customer service training and development
• Analyze customer service data and metrics
• Ensure customer service standards are met