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Director of Customer Service Jobs in Quebec

Associate Director, Customer Service Quality
By Pratt & Whitney At Longueuil, Quebec, Canada

Provide leadership for Customer Service and the network quality

Director Of Customer Retention
By Karma and Luck At Canada
Experience with loyalty program management and email marketing campaigns.
Proficiency in using customer relationship management (CRM) tools, marketing automation platforms, and analytics software.
Proven experience (X+ years) in customer retention, loyalty marketing, or a related role within the DTC industry.
Strong analytical skills with the ability to derive insights from customer data and develop data-driven strategies.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and levels of the organization.
Strong problem-solving skills and the ability to think strategically while also executing tactical initiatives.
Head Of Customer Service
By Katabatik - Aventure dans Charlevoix At Baie-St-Paul, Quebec, Canada

RESPONSABLE - AGENT VENTE - SERVICE CLIENTÈLE 🔹 Voir au bon fonctionnement de l’équipe Accueil - Service Clients 🔹Accueillir la clientèle; procéder aux réservations et assignations. 🔹 Offrons temps ...

Customer Service Director Jobs
By Randstad Canada At Longueuil, Quebec, Canada
Experience with call management software;
First, a great challenge and the opportunity to put your experience in customer service to good use
A range of social benefits
Minimum of 5 years experience in a similar position;
Excellent communication skills (spoken and written);
A very interesting salary package between 95k-112k+10% bonus at the end of the year

Are you an experienced customer service leader looking for a new challenge? We are looking for a Director of Customer Service to join our team and lead our customer service team to success. You will be responsible for developing and implementing strategies to improve customer satisfaction, drive customer loyalty, and increase customer retention. If you have a passion for customer service and are looking for an opportunity to make a real impact, this is the job for you!

Overview:

The Director of Customer Service is responsible for leading and managing the customer service team to ensure customer satisfaction and loyalty. This role is responsible for developing and implementing customer service strategies and initiatives, as well as managing customer service operations.

Detailed Job Description:

The Director of Customer Service is responsible for leading and managing the customer service team to ensure customer satisfaction and loyalty. This role is responsible for developing and implementing customer service strategies and initiatives, as well as managing customer service operations. The Director of Customer Service will be responsible for developing and implementing customer service policies and procedures, managing customer service staff, and ensuring customer service standards are met. The Director of Customer Service will also be responsible for monitoring customer service performance, resolving customer service issues, and providing customer service training and development.

What is Director of Customer Service Job Skills Required?

• Excellent customer service and communication skills
• Strong leadership and management skills
• Ability to develop and implement customer service strategies
• Knowledge of customer service operations and procedures
• Ability to analyze customer service data and metrics
• Proficiency in customer service software and applications
• Ability to resolve customer service issues

What is Director of Customer Service Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Knowledge of customer service operations and procedures
• Proficiency in customer service software and applications

What is Director of Customer Service Job Knowledge?

• Knowledge of customer service operations and procedures
• Knowledge of customer service strategies and initiatives
• Knowledge of customer service software and applications

What is Director of Customer Service Job Experience?

• 5+ years of customer service experience
• 3+ years of management experience
• Experience developing and implementing customer service strategies
• Experience resolving customer service issues

What is Director of Customer Service Job Responsibilities?

• Develop and implement customer service strategies and initiatives
• Manage customer service operations and staff
• Monitor customer service performance and metrics
• Resolve customer service issues
• Provide customer service training and development
• Analyze customer service data and metrics
• Ensure customer service standards are met