Manager Of Customer Service (12-8 Shift)

We are currently seeking a Manager to join the Customer Service team in our Orillia Ontario office on the 12-8 Shift!.

The Customer Service Manager Is Responsible To

• Act as point of escalation for team questions
• Additional tasks as assigned by Director of Customer Service and/or VP, Operations
• Delegate existing and new work assignments
• Ensure daily tasks are completed accurately and on time
• Hold team meetings, reviewing team results and setting goals
• Monitor and evaluate team workload
• Funnel escalations to Director of Customer Service when needed
• Coach team members monthly on performance against objectives
• Act as primary contact for other departments

Skills Required

• Prioritize and delegate tasks
• Ownership and problems solving
• Expert customer service background
• Strong ability to solve problems and spot errors
• Coaching and training
• Highly accurate
• Team leadership
• Strong attention to detail

At eCapital, our employees are the base of our business, and dynamic employees like YOU enable us to service our clients in the most exceptional manner. If you're interested, apply today!

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