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Head Of Customer Service Jobs

Manager Of Customer Service (12-8 Shift)
By eCapital Commercial Finance UK At Orillia, Ontario, Canada
The Customer Service Manager Is Responsible To
Act as point of escalation for team questions
Coach team members monthly on performance against objectives
Hold team meetings, reviewing team results and setting goals
Funnel escalations to Director of Customer Service when needed
Ensure daily tasks are completed accurately and on time
Head Of Service Delivery & Support
By Commissionaires NB & PEI At Saint John, New Brunswick, Canada
Ensure resources, capabilities and capacity to meet existing business demand.
Develop and execute operational plans and priorities in alignment to strategic plans and budgets for operations and training
Accountable to ensure operational budgeted revenues and expenses are achieved through sound decision making and strong financial acumen
Instill and nurture a customer-centric / employee-centric approach to operations across all employee levels
Lead operational initiatives to improve efficiency and effectiveness
Function as the Operational lead on all matters requiring coordination within the division
Assistant Store Manager Of Customer Service, Winners, Sherway, Etobicoke
By TJX Canada – Winners, Marshalls, HomeSense At Etobicoke, Ontario, Canada
Strong communication and interpersonal skills including interviewing, negotiating, listening, conflict management, information gathering and coaching
Benefits that take effect your first day
For a closer look into the Assistant Store Manager role, click HERE
Post-secondary education is preferred; minimum high school education required
Dedicated training and on-the-job resources to enhance your development
Three weeks’ vacation with option to buy an additional week through our Vacation Trade Program
Customer Service Manager - Amico Group Of Companies
By Amico Group of Companies At Richmond Hill, Ontario, Canada

Customer Service Manager - Amico Group of Companies Customer Care Manager: Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading ...

Head Of Customer Retention
By RockWallet At Canada
·Detail-oriented with excellent organizational and project management skills.
·Strong understanding of customer lifecycle management and strategies for increasing customer satisfaction and retention.
·Experience managing a team and demonstrated leadership abilities.
This role is remote with a preference for applicants in the Eastern Time Zone (ET).
·Proven experience in customer retention, customer success, or a similar role within the marketing function.
·Excellent analytical skills with the ability to interpret data and metrics to drive decision-making.
Head Of Marketing & Customer Experience
By Crafty Ramen At Ontario, Canada
In depth knowledge and experience using Google Search/Ads, Facebook Ads/Business Manager, CRM experience; and
Experience with HubSpot, Shopify, Klaviyo in hospitality industry
Virtual interview with the CEO, Khalil Khamis (who is the hiring manager)
HEAD OF MARKETING & CUSTOMER EXPERIENCE
In this stand-alone role, you will own everything Marketing and Customer Experience!
Grit – you are a self-starter with a “can-do” attitude, you share thoughts and opinions openly
Head Of Customer Success
By Requity Homes At Winnipeg, Manitoba, Canada
Use Hubspot and other software to manage all leads
+1 year of professional experience in sales, support or customer-facing role at a direct-to-consumer or SaaS industry
Previous startup experience is preferred
A strong customer focus with an ability to communicate financial concepts and lending requirements in plain language
Strong analytical and problem-solving skills
Excellent organizational skills and the ability to multitask and meet deadlines
Head Of Customer Experience And Engagement
By Neo Financial At Calgary, Alberta, Canada
Strong experience in Google Suite, MS Office and Web-based portal computer skills is an asset
You build and scale Customer Experience processes, implementing systems and best practices needed to deliver value for your team
You maintain a high level of expertise on Neo’s products and processes, and you share this knowledge with your team
You bring 10+ years experience in leading large teams (50 -100+), preferably in customer-facing roles
You have creative problem solving skills with a willingness to test solutions and iterate as required
You have exceptional written and verbal communication skills with acute attention to detail
Head Of Agency And Partners, Large Customer Sales
By Google At Toronto, Ontario, Canada
Experience in sales, business development and/or client relationship management.
Bachelor's degree or equivalent practical experience.
10 years of experience in digital marketing, advertising technology/marketing technology consulting or a customer-facing role.
3 years of experience managing teams, building team culture, and cultivating talent.
Experience in communications, branding planning, media planning and buying.
Experience presenting to executive-level audiences.
Manager Of Customer Service
By PaperWorks At Greater Napanee, Ontario, Canada
Report KPI performance to Senior Management on a regular basis and communicate resource requirements where appropriate
Ten years of experience in supply chain management with a strong customer service orientation
Establishment and management of supplier-managed inventory for selected customers.
Strong managerial and negotiating skills
Reports to the Plant General Manager
Five years of supervisory experience
Head Of Customer Service
By Katabatik - Aventure dans Charlevoix At Baie-St-Paul, Quebec, Canada

RESPONSABLE - AGENT VENTE - SERVICE CLIENTÈLE 🔹 Voir au bon fonctionnement de l’équipe Accueil - Service Clients 🔹Accueillir la clientèle; procéder aux réservations et assignations. 🔹 Offrons temps ...

Are you looking for an exciting opportunity to lead a customer service team? We are looking for an experienced Head of Customer Service to join our team and take our customer service to the next level. You will be responsible for driving customer satisfaction, developing customer service strategies, and managing customer service operations. If you have a passion for customer service and are looking for a challenging role, this could be the perfect job for you!

Overview:

The Head of Customer Service is responsible for leading and managing the customer service team in order to ensure customer satisfaction and loyalty. This position requires a strong leader who can motivate and inspire their team to provide excellent customer service. The Head of Customer Service will be responsible for developing and implementing customer service strategies, managing customer service operations, and ensuring customer service standards are met.

Detailed Job Description:

The Head of Customer Service is responsible for leading and managing the customer service team in order to ensure customer satisfaction and loyalty. This position requires a strong leader who can motivate and inspire their team to provide excellent customer service. The Head of Customer Service will be responsible for developing and implementing customer service strategies, managing customer service operations, and ensuring customer service standards are met. The Head of Customer Service will also be responsible for training and developing customer service staff, monitoring customer service performance, and resolving customer service issues.

What is Head Of Customer Service Job Skills Required?

• Leadership and management skills
• Excellent communication and interpersonal skills
• Problem-solving and decision-making skills
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Ability to work in a fast-paced environment
• Ability to handle customer complaints and inquiries

What is Head Of Customer Service Job Qualifications?

• Bachelor’s degree in business, management, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Proven track record of leading and managing customer service teams

What is Head Of Customer Service Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service metrics and KPIs
• Knowledge of customer service best practices

What is Head Of Customer Service Job Experience?

• 5+ years of customer service experience
• 3+ years of management experience
• Proven track record of leading and managing customer service teams

What is Head Of Customer Service Job Responsibilities?

• Develop and implement customer service strategies
• Manage customer service operations
• Ensure customer service standards are met
• Train and develop customer service staff
• Monitor customer service performance
• Resolve customer service issues
• Handle customer complaints and inquiries
• Analyze customer service data and metrics
• Develop customer service policies and procedures