Head Of Marketing & Customer Experience

HEAD OF MARKETING & CUSTOMER EXPERIENCE

Work for one of the fastest growing companies in Canada!

$75,000 - $85,000 + stock options + 3 weeks’ vacation

Do you want to work somewhere cool and have a direct impact on the company growth trajectory? Are you a creative marketing professional passionate about hospitality, food, and outstanding guest experience? Are you a confident professional who believes in the power of self and the team in reaching the set goals?

If your answer is “YES!”, we have more exciting details because you will help shift the world of marketing inside Crafty!

In this stand-alone role, you will own everything Marketing and Customer Experience!

You will learn about Crafty’s customers and understand their customer journey; you will craft compelling stories and managing strategic campaigns, social media, and advertisement, define and refine Crafty’s voice; you will raise awareness of Crafty’s offerings, bring new and returning customers to our restaurants and digital platform, report and act on Marketing metrics and manage Marketing budgets.

Crafty’s Mission: To become the household name for ramen across North America.

Crafty’s Why: To create meaningful connections so that we can inspire the communities we serve.

You probably want to know what’s involved.

If you have

• You are proactive – you see things through and take initiative to achieve positive and/or unexpected results, you work smart
• Kaizen and growth mindset – you are continuously looking for ways to improve and learn new things, come up with new ideas of brand improvement, and challenge current practices when needed
• Grit – you are a self-starter with a “can-do” attitude, you share thoughts and opinions openly
• Experience with HubSpot, Shopify, Klaviyo in hospitality industry
• Breadth of generalist experience in all areas of Marketing including but not limited toe-commerce/digital marketing, e-mail marketing, web analytics, consumer packaged goods and hospitality;
• In depth knowledge and experience using Google Search/Ads, Facebook Ads/Business Manager, CRM experience; and
• Critical thinker who foresees problems and solve them and/ or comes up with potential solutions we want to hear from you!
• Agile – you adapt easily to changing situations and circumstances as Crafty continues to grow

Crafty Ramen is a growing company whose Core Values revolve around hospitality, integrity, consistency, teamwork, and progress (kaizen).

Our hiring process is 2-3 weeks:

• Interview with the CEO and co-founders Miki and Jared Ferrall
• Virtual interview with the CEO, Khalil Khamis (who is the hiring manager)
• Apply

We have big plans to expand and evolve our offerings in new and delicious ways, always looking to think outside the bowl. We are excited about what it means for our teams. The growth will bring opportunities for everyone at Crafty to explore, learn and develop. As the organization evolves you will have an opportunity to build and lead the Marketing team. We look forward to receiving and reviewing your application!

Want to know more about us and our amazing team check us out at:

https://craftyramen.com/

https://www.linkedin.com/craftyramen

We are dedicated to creating a work environment in which diversity and inclusion are made a priority. We seek to create a supportive and respectful space for our space, and believe in the benefit of these values for the industry. We encourage job applications from every community, and do not discriminate based on race, religion, gender, age, sexual orientation, or any other status.