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Head Of Customer Experience And Engagement Jobs

Head Of Customer Experience & Retention
By RANK Marketing Digital Agency At Canada
Certifications in Customer Experience (CX) or Customer Relationship Management (CRM) are a strong plus.
Expertise in Customer Relationship Management (CRM) and Customer Experience platforms like Salesforce, HubSpot, or similar.
Lead a team of Customer Experience Managers and Specialists.
Prepare and manage budgets focused on customer experience and retention improvement initiatives.
Develop and manage customer retention strategies that maximize customer loyalty and lifetime value.
Oversee the customer experience across all channels, ensuring it aligns with Rank Marketing's mission and brand values.
Executive Assistant, Marketing & Customer Experience And Strategy & Community Engagement
By BC Ferries At Victoria, British Columbia, Canada

EXECUTIVE ASSISTANT, MARKETING & CUSTOMER EXPERIENCE AND STRATEGY & COMMUNITY ENGAGEMENT

"We connect communities and customers to the people and places important in their lives”

Vp, Donor Engagement And Experience
By Royal Ontario Museum At Toronto, Ontario, Canada
Regularly assess and evaluate the donor experience to drive continuous improvement.
Stay ahead of the curve regarding marketing trends, ensuring the organization benefits from the latest strategies and best practices.
Develop and implement integrated brand strategies to boost the ROM Governors' brand awareness.
Lead the conceptualization and production of fundraising campaigns and events that amplify the organization's philanthropic efforts.
Direct donor engagement operations, including e-philanthropy.
Utilize data analytics to inform and shape marketing decisions, ensuring they are evidence-based.
Head Of Marketing & Customer Experience
By Crafty Ramen At Ontario, Canada
In depth knowledge and experience using Google Search/Ads, Facebook Ads/Business Manager, CRM experience; and
Experience with HubSpot, Shopify, Klaviyo in hospitality industry
Virtual interview with the CEO, Khalil Khamis (who is the hiring manager)
HEAD OF MARKETING & CUSTOMER EXPERIENCE
In this stand-alone role, you will own everything Marketing and Customer Experience!
Grit – you are a self-starter with a “can-do” attitude, you share thoughts and opinions openly
Head Of Customer Experience And Engagement
By Neo Financial At Calgary, Alberta, Canada
Strong experience in Google Suite, MS Office and Web-based portal computer skills is an asset
You build and scale Customer Experience processes, implementing systems and best practices needed to deliver value for your team
You maintain a high level of expertise on Neo’s products and processes, and you share this knowledge with your team
You bring 10+ years experience in leading large teams (50 -100+), preferably in customer-facing roles
You have creative problem solving skills with a willingness to test solutions and iterate as required
You have exceptional written and verbal communication skills with acute attention to detail