Customer Service Director Jobs

5+ years experience in customer support management

The company offers various benefits to regular, full-time employees including:

Strong presentation, interpersonal, and communication skills

· Good work-life balance (including flexible work schedule and hybrid remote work options)

Developing customer service strategies with a focus on customer satisfaction and retention.

Managing the customer service team and ensuring that customer service goals are met.

Manage a goodwill budget controlled by the field force used to promote customer satisfaction.

Minimum of 10 years of related automotive service experience

Experience developing people and teams, with proven track record of strong cross functional collaboration with internal and external parties

A Collision center program focussed on repair quality, revenue development and customer convenience, and integrated within the VCFS lease return framework.

A parts ecommerce strategy that supports the broader implementation of One Price Promise Principles

Assurance programs designed to support retention and owner loyalty

Experience with call management software;

First, a great challenge and the opportunity to put your experience in customer service to good use

A range of social benefits

Minimum of 5 years experience in a similar position;

Excellent communication skills (spoken and written);

A very interesting salary package between 95k-112k+10% bonus at the end of the year