Customer Service - Medical Travel Assistance

Do you want to be part of a reputable company that offers solid benefits after 3 months and cares about its employees?
This company, which specializes in tourism and has a worldwide presence, is currently looking for a bilingual customer service agent.
As a Traveler's Assistant, you will be the first point of contact with insured customers who are out of the country. To do this, you must be a good listener, able to handle unexpected and stressful situations.
You will provide excellent customer service while actively listening to customers and demonstrating empathy. You will offer assistance to travelers to resolve their current concerns. Some calls may be about a need for hospitalization, an injury during a tour, etc.
This is a challenging role as every call is different.

• Schedule: You must be available Monday to Sunday from 7am to Midnight (12am)
• Permanent position with full benefits - Full time 37.5 h
• Assistance agent - 4 days of work at home and 1 day in the office (Downtown Montreal)

It will vary according to the seniority of the agents.
Advantages

• Employee Assistance Program
• 5 sick days
• Work from home (computer and equipment provided) + Office located in downtown Montreal (near McGill metro)
• Free health insurance (individual plan) - for other plans such as single parent, couple, family, it is paid.
• Day off on your birthday!
• 3 weeks of paid training
• Job that can start very quickly
• Flexible schedule (Monday to Sunday)
• 3 weeks of vacation
• Salary $21.50 per hour
• Pension fund
• Permanent position

Responsibilities

• Create a file, take the necessary notes in the computer system
• Provide good and impeccable customer service
• Implement assistance solutions
• Assist customers with their requests and follow up
• Request customer information, identify the problem, research the customer's location
• Respond to customer calls for assistance

Qualifications

• Be bilingual (English, French)
• Experience in customer service over the phone (call center or help desk experience is an asset)
• Be a team player
• Be available during the day and weekends (Monday to Sunday from 7am to midnight ) (5 days a week)
• Be able to work from home and willing to travel 1 day to the office

Summary
Are you the person we need? Are you bilingual and quickly available?
If you are interested in this position, please send your updated resume to [email protected] or apply directly online,
We look forward to meeting you
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.