Customer Service Specialist Jobs

Clinical Customer Service Specialist – Medical

18-month contract role

Join a leader in the medical industry proudly putting their customers at the center of everything they do and striving to differentiate themselves by delivering a truly remarkable customer experience and by ensuring delivery on brand promises with every customer. All this while advancing their mission to improve the standard of patient care, and quality of healthcare delivery through the provision of the best products and services with a focus on quality, clinical innovation, and simplicity.

In this post-sales support role, you will work with the sales team in the Prairies (30% travel required) to deliver a world-class experience for existing customers through providing value-based clinical education, programs, and technical support as you develop a deep understanding of customer’s needs in order to increase the value delivered going forward.

· Develop strong working relationships with Nurses, MDRD team, and Biomedical engineers to uncover deep customer insights that lead to value-based solutions.

· Provide value-based programs to support the optimized utilization of equipment and minimize repair costs and equipment downtime.

· Deliver continual education, certification training, workflow improvements, and product offerings to improve program efficiency and procedural outcomes.

· Troubleshoot and liaise with HO to rectify any customer experience issues.

· Lead the equipment demo process from installation through clinical use to ensure equipment is performing to specification.

· Identify sales pipeline leads identified through customer conversations or audit process and collaborate with sales team to deliver on opportunities.

· Support sales team with clinical, technical or process expertise in preparation for sales interactions or business reviews.

Qualified candidates must possess a University Degree ideally in Science, Engineering, or Biomedical, along with relevant experience working within a healthcare setting, either within a hospital, clinic, or commercial organization. Exposure to Medical Device Reprocessing Departments (MDRD) or Endoscopy rooms is ideal. Ability to travel is important, including overnight and/or weekends as dictated by the customer and business needs, and extended hours may be required to address emergency service needs. Compensation includes a base salary of $60-70K and performance bonus of $10K at target, plus car allowance and gas card, paid travel expenses, and health benefits.

Please submit your resume to [email protected] for immediate consideration.