Customer Service & Logistics Specialist

Our primary business is providing value added portion- customized protein on stick for the food service and retail industry under the brand Expresco as well as for clients under their own private labels.

Responsibilities

Customer Services:

• Confirming orders.
• Assist in forecasting to ensure sufficient inventory is available.
• Receive, validate prices, lead times and processes customer orders and ensure timely deliveries.
• Maintain a high level of customer satisfaction within the department.
• Assist in tracking customers orders to ensure they have been received accurately and in a timely manner, which includes:
• Matching releases.
• Matching shipping documents.
• Assists in resolving issues that may arise from product orders, deliveries, or invoicing discrepancies.
• Assist with planning on consolidation of shipment.
• Customer complaints process.Logistics:
• Act as a liaison between customer and other departments to provide solutions to customer inquiries and possible issues.
• Practical involvement in all aspects of customer service.
• Coordinating shipments.
• Communication with carriers/custom brokers/meat inspection.
• Creating and sending picking tickets.
• Dispatch of releases to brokers/clients/ carriers.
• Coordinate pickups & deliveries to ensure delivery appointments are respected
• Export and customs paperwork.

Other responsibilities

• Ensuring product quality and safety, and meeting SQF program requirements during assigned tasks.
• Comply with the company's regulatory requirements and operational procedures to ensure a high standard of food safety and quality.

Skills and Abilities

• Food industry experience, an asset.
• Good written & oral communication.
• Basic knowledge of Excel & Word.
• Minimum 1 to 3 years of experience in a similar role.

Characteristics

• Organized, attention to detail.
• Energetic and demonstrates a high level of professionalism.
• Strong interpersonal and critical thinking skills.
• Personable with good quality communication skills.
• Ability to work autonomously or within a team.