Customer Service Coordinator - Logistics

Title: Operations Dispatch Coordinator
Location: Vaudreuil-Dorion, Work From Home after training
Industry: Third Party Specialized Transportation Services
Well respected and growing company located in Vaudreuil is growing and is currently looking to add a Dispatch Specialist to join their amazing team!
If you are hardworking, reliable, have the ability to work with minimal supervision and are very eager to learn the industry, Apply Now!
Advantages

• Opportunity for advancement
• Full work from home setup provided (phone, laptop)
• Company covers 100% of insurance (equivalates up to 4-5k saved a year on paychecks)
• Company events (parties, lunches)
• Monday to Friday 9am to 6pm or 10am to 7pm
• Occasional on-call on weekends/evenings (on rotation)
• 2 weeks vacation + 5 days of PTO/sick days
• Working with a dynamic and fun team, work hard play hard environment
• Salary: 45-50k to start and an additional 5k added to salary once start on rotation on-call schedule
• Permanent full time position
• Work from home opportunity after training (6-8 weeks in office training)
• Yearly salary revisions

Responsibilities

• Take part in an on-call rotation to ensure after-hours requests are fulfilled
• Receive, respond to, and prepare client work orders (phones, emails, web)
• Ensure all orders are up to date with required information (notes, rates, info, etc.)
• Monitor, adapt and react accordingly to evolving situations.
• Continuous follow up on open orders to coordinate the services and schedules required for every stage of the customer’s order to ensure the entire job is done in a timely and efficient manner.
• Ensure customer satisfaction is maintained at all times
• Enter & request updated credentials from vendors to ensure required conformity
• Plan/schedule/dispatch/coordinate/negotiate rates for over dimensional transportation as well as route surveys for all North American customers according to the Canadian provincial and U.S. state regulations (will be trained) as well customer’s requirements per request
• Confer with customers and/or supervising personnel to keep them informed, proactively address situational requirements, and resolve problems.

Qualifications

• Must be reliable, hard working and have the willingness to learn
• English with an advance French is required
• Strong organizational, attention to detail and sense of urgency is required for this role
• Previous experience working in a Third-Party Logistics industry is preferred
• Knowledge of Canadian or America road regulations is considered an assett
• Great customer service skills
• Ability to multitask and handle multiple requests at once

If interested in this position, please send your CV to:
[email protected]
[email protected]
[email protected]
[email protected]
or give us a call at 514-695-3315
Summary
At Randstad, we are here to help you find the right combination for you.
If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Melissa Cumetti, Philippe Pilon, Brandon Freger or Sean Lynch
Add us on LinkedIn:

• Https://www.linkedin.com/in/melissa-cumetti-2ab401169/
• Https://www.linkedin.com/in/brandon-freger-ba340392/
• Https://www.linkedin.com/in/philippepilon/
• Https://www.linkedin.com/in/sean-lynch-370492126/

For a complete list of all available jobs by division, visit www.randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.