Logistics Coordinator, Courier Services

Omnitrans is currently searching for a Logistics Coordinator to join their Courier team in Montreal.

This role is designed for an energetic problem solver who enjoys working in a fast-paced environment who also has a flair for catering to customer satisfaction. The primary purpose of the job is to support the day-to-day operations of the Section 321 and Inland Freight divisions across several functions with a focus on customer service and operational coordination of special projects including assistance in processing billing files.

Your day-to-day:

• Escalate to manager when required.
• Respond to incoming client calls/emails and queries.
• Manage the flow and processing of data files needed to facilitate entry into the USA/Canada.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer challenges by providing them with appropriate solutions and alternatives within acceptable time limits.
• Participate in weekly team meetings.
• Maintain contact with warehousing partners and act as the conduit between them and our customers.
• Coordinate the daily cross-border movement of goods via multiple transportation options across the east and west coast borders (USA/Canada).
• Follow up with clients/vendors as needed.

What you bring:

• Team player
• Excellent communication skills and fluent in French and English (written and spoken)
• Ability to multi-task, prioritize and manage time effectively
• Computer knowledge (word, excel)
• Highly organized and detail oriented
• Ambitious, energetic and performs well under pressure
• 2 years of work experience, ideally in the freight/logistics or customer service industry

What we offer:

• Work from abroad few weeks per year.
• 24/7 telemedicine platform and an extra healthcare account expense.
• Be part of a well-established international company, combining 45 years of experience in Customs Brokerage & Logistics services.
• Be involved in new technologies projects.
• A hybrid work environment with one day per week at the office.
• Work in a flexible company with an agile mindset.
• Have an impact on the growth of the company.
• Grow your career in a reputable company.
• Have access to a complete insurance program of dental & medical services, a coverage of $500/specialists/year, $200 of expenses account.

Omnitrans is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin colour, origin, religion, sex, sexual orientation and any other characteristic.