Travel Advisor Jobs

Position Title: Customer Service Support

Duration: 3 months

Possibility of Extension: yes, based on availability.

Possibility of conversion to FTE: Yes, based on availability.

Working hours: Shift will need to accommodate hours of operation M-F 08:00-22:00 EST and 09:00-18:00 on Saturdays (rotating)

OT requirements: Based on requirements, pre-approval is required.

Working Location: 100% remote within an EST time zone

Role Mandate:

As a Customer Service support Ambassador, you will support the Business by investigating and resolving escalations with travel reservations. You will support our collectors by providing travel industry expertise, options, and assistance to accommodate collectors with issues related to their travel reservations in the case of schedule changes and product notifications. You will work with our travel suppliers where assistance is required both pre and post travel. You will also research and resolve issues on travel reservations and ensure they are interfaced with back-office systems and internal platforms.

Must-Have Skills:

• Customer-focused.
• High level of competency with Sabre and Sabre Red
• Experience working in a similar role.
• TICO certified
• Previous work experience or education in the travel industry is required.
• The ability to work independently and exercise sound judgement.
• Sabre experience
• Creative thinker, solutions-oriented
• Excellent communication skills both written and verbal.
• Collaborative individual with great teamwork capabilities

Nice to Have Skills:

• Additional Travel GDS platform knowledge