Travel Systems Administrator Jobs

Our infrastructure team plays an essential role in supporting our growing business, to ensure that we have the proper level of support. We are looking at adding a new resource to our team, a resourceful and driven person who can contribute positively to the team.

The core mandate of this role is to support and assist in the migration of our Client Relation Management platforms.

Do you have experience using multiple CRM tools? Do you have a big picture perspective and a keen eye for detail? Do you understand business systems, have great excel skills and have an eye for details and strive for perfection? If you answered yes, then this opportunity is for you!

Essential Job Functions

The Systems Administrator overseas the management of our CRM tool, including maintenance, configuration, understanding functions and system migration.

They will be responsible for executing the corporate CRM database cleanup and ensuring a smooth transition from our legacy system to Microsoft Dynamics CRM.

Key Responsibilities:

You will implement the data integration into the CRM platform structure and architecture and ensure the data is segmented effectively for targeted marketing activities.

Troubleshoot issues and develop programs to handle data processing to ensure every lead is processed accurately and in a timely manner.

Update export file configurations for integrations as needed.

Enforce configuration and naming standards for campaigns, assets, UTMs, and programs.

Update and maintain lead lifecycle and lead scoring models.

Ensure solutions are compliant and meet the privacy and security expectations of our customers and shareholders (GDPR, CASL, etc.)

Manage a variety of inbound contact lists/segments from other databases/sources.

Document and communicate configuration changes and standards.

Serve as an internal expert relative to compliance and best practices, list clean-up and maintaining a clean database, prospect, and subscriber segmentation, improving email deliverability, and data integrity.

Qualifications

Deep attention to detail without losing focus of the bigger picture.

Must provide clear and professional communication in all stakeholder interactions.

Must prioritize work effectively and pursue issues through to successful resolution.

Must possess strong verbal and written communication skills.

As the team grows successful collaboration with new and existing team members will be critical. Clear, cordial interaction and appropriate sharing of responsibility are critical assets.

Will maintain the highest level of fiduciary trust and ethical behavior in executing corporate business.

Must be committed to ongoing enhancement of technical and soft skills.

Need to stay current with industry developments in the IT field and surface these developments where they have value to the efficient execution of company business or Trip Arc strategy.