System Administrator - Id Systems Support

Job Posting – Systems Administrator

Internal Job Title: Systems Administrator

Job Type: Permanent, Full-Time

Location: Ottawa

Work Model: Hybrid

Deadline for Submissions: July 13, 2023

Position Summary

As a Systems Administrator in our Identification (ID) Systems Customer Support group, you will be responsible for ensuring that all system components (application software, hardware, etc.) are operating as designed and system uptime is maintained according to contractual requirements.

What We Can Offer You

• Access to virtual and telehealth services and apps
• Compensation: We seek long term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:An industry leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees
• Best-in-class health, medical and life insurance benefits
• Very progressive fertility, adoption and surrogacy benefits to support all definitions of family

• Career: As a knowledge-based organization we will provide you with a wealth of learning opportunities and challenging work that will grow your knowledge, skills and abilities. At CBN, we encourage and empower our employees to chart their own career path, putting you in control of your future.

• Culture: Personal character is the foundation of our culture. CBN’s 7 Core Principles shape and guide our behaviours and underpin the sense of community you will experience at CBN. Equality, diversity, and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.

What You Will Do

• Build your expertise in a specific area, becoming a SME that will visit customer sites and participate in installations
• Receive inbound customer inquiries (calls/emails) related to system issues, documenting them in our internal ticketing system and maintaining channels of communication with the customer through to resolution
• Various other duties and responsibilities.
• Escalate issues beyond your technical capabilities to the appropriate internal resources, providing detailed documentation regarding the issue itself and all actions taken to date
• Perform basic networking troubleshooting (connectivity, pings, routing, etc.), as well as manage access control and the return material authorization (RMA) process;
• Contribute to/update internal technical troubleshooting guides, capturing details of actions taken to resolve issues
• Triage issues and provide 1st level technical support for application software, workstations, and assorted peripherals (eg., cameras, printers, scanners, etc.)
• You will deploy and support backend infrastructure including servers, storage, and firewalls; And manage infrastructure on-premises and in the cloud;

Qualifications

Knowledge and Experience

• Basic networking/network security knowledge and experience is an asset
• University degree/college diploma in IT (Computer Science or Engineering/Systems Technician/etc.) or equivalent relevant work experience
• Experience in relevant IT related position(s) is an asset

Hard Skills

• Configuration Mgmt: Puppet, Chef, Terraform (asset)
• Cloud: Azure/AWS (asset)
• Scripting: Python, Powershell, Bashscript
• O/S: Windows, Linux
• Containerization: Docker, Kubernetes;
• Hardware: Workstations, Peripherals, Servers, etc.
• RDMS: Oracle, PostgresSQL;

Skills and Abilities

• Excellent analytical skills
• Excellent communication skills (verbal and written)
• Well-developed interpersonal skills
• Excellent organizational/time management/prioritization skills

Mandatory Requirements

• Ability to work an on-call rotation
• Ability to travel domestically/internationally approx. 2-4 weeks/year
• Ability to obtain and maintain Government of Canada Secret (Level II) clearance.

About Us

CBN designs and develops industry leading solutions for the following domains: Border Security, Civil Identity, Driver Identification and Vehicle Information, Currency and Excise Control, and Lottery and Charitable Gaming. To learn more, visit www.cbnco.com.

As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require.