It System Administrator Jobs

HELP US CHANGE FASHION

At Frank And Oak, we’re dedicated to designing clothes people feel good in and feel good about. The decisions made in the fashion industry have a huge impact on people and the planet. Faced with the effects of climate change, we fully recognize the urgency to do our part. This is why we are committed to minimizing our impact by prioritizing recycled fabrics and responsible practices throughout our supply chain to make quality clothing that lasts.

We’re looking for forward-thinkers to help us challenge standard practices in the retail and fashion industries in a collaborative and inclusive work environment. Sounds like something you’re interested in? Drop us a line!

JOB SUMMARY

Frank And Oak is looking for a System Administrator who will have a technical support role for all company users including all divisions (head office/stores/warehouse). The System Administrator will also be responsible for the day-to-day deployment and configuration of computer equipment. He/she will be required to answer users' questions and implement improvements in order to support the company's IT procedures and ensure user support on a daily basis (delivery, breakdowns, repairs, access management and creation of employee accounts). You will have the opportunity to deploy your expertise within a young, motivated and dynamic team of IT experts!

KEY RESPONSIBILITIES

• Embrace and excel in all IT-related activities that directly or indirectly influence our technology landscape
• Provide technical support spanning levels 1, 2, and 3, extending your expertise to address user issues effectively
• Craft, document, and communicate user procedures, empowering users to interact seamlessly with our technology environment
• Proactively monitor and maintain IT equipment (computer, network switch, Wi-Fi antennas, etc) to keep it up to date and in optimal working condition, all while adhering to budget constraints
• Collaborate in the execution of diverse infrastructure projects, including store openings, software migrations, and new equipment deployments, ensuring their successful delivery
• Install and integrate various peripherals, enhancing user productivity and functionality
• Employ your problem-solving acumen to anticipate potential issues and take preemptive measures to resolve them before they impact users whenever possible
• Offer comprehensive support to users across our head office and stores promptly addressing a wide range of requests
• Efficiently manage the end-to-end equipment procurement process, aligning with the IT budget and meeting the evolving needs of the company
• Take charge of user access and permissions management, encompassing onboarding of new employees and termination procedures
• Keep meticulous records of computer and telephone equipment inventory, user accesses and licenses generating insightful reports as required
• Configure and optimize computer and network equipment, ensuring seamless performance of laptops, desktops, and related systems

WHO YOU ARE

• Proactive, autonomous and have a sense of initiative and responsibility
• 5+ years of experience
• You are a genuinely nice human being
• Ability to work in a fast-paced environment
• Bilingual (French and English), both oral and written
• Versatile and a strong desire to learn and grow within an IT team
• Attention to detail
• Strong analytical and problem solving skills
• College degree or equivalent
• Strong organizational skills and team player

TECH SKILLS REQUIRED

• Google Workspace
• JumpCloud or any SSO system
• Atlassian (JIRA and Confluence)
• SimpleMDM or any MDM system
• Microsoft Azure
• AWS
• MacOS and Mac computers
• Basic Network Knowledge (Firewall, VLAN, SSID, etc)

Frank And Oak is committed to providing an inclusive work environment. We believe in the benefits of diversity when each individual has the opportunity to reach their full potential.

We thank all applicants; however, only those selected for an interview will be contacted.