System Administrator Jobs

As our System Administrator at Coconut Software, you will play a pivotal role in laying the foundation and administering solutions in IT Operations! Reporting to the Director of IT Operations, you will use your IT wizardry to help build and maintain our internal IAM architecture, manage our fleet of MacOS and SaaS assets, provide next level support to our lovely bunch of Coconuts and really, make it all tick like clockwork.

You champion the ideology of Get it Done & Do it Right, and are known for your innovative thinking and proactive approach to solving all manner of architecture and IT issues. You are passionate about championing customer experience, and believe that a personal touch and genuine demeanour are part of what builds trust and sets us apart from other IT departments.

You’re Excited To

Owning and Administering Coconut Software’s IT Tool Stack

• Be the SME for our core software apps (Google Workspace, Atlassian, Slack, Zoom, and Hexnode). As well as manage hardware assets (laptops, keyboards, monitors, and etc)
• Ensure smooth delivery and operation of IT services by monitoring systems performance
• Build and deploy security policies and scripts for our fleet of MacOS devices through our MDM solution
• Create and manage system permissions and user accounts across a wide variety of SaaS tools

Helping Support Our Team of Coconuts

• Assist with troubleshooting and technical support for our Canada-wide team of Coconuts
• Provide remote support for local area networks and conference equipment in our Canadian offices
• Interface with teams across the organization to help with department-specific implementations

Participating in Planning and Architecture

• Seek to understand gaps in internal technical processes and work with stakeholders to develop solutions that drive efficiencies across the organization
• Conceptualize and execute on new ways to improve IAM architecture and ensure scalability
• Assist in requirements gathering, articulate updates, and subscribe to a customer first approach for internal IT projects

WHAT YOU BRING TO THE TEAM

• Ability to work independently and as part of a team
• A growth mindset with a passion for staying on top of advancing technologies
• Excellent communication and critical thinking skills
• Customer service mindset (people first!) with a passion for serving and supporting our community
• Experience working in / managing a primarily MacOS based environment
• Comprehensive knowledge of essential IT functions including network infrastructure, storage, servers, databases, cloud computing, ERP, disaster recovery, security, telecommunications, and vendor management
• 3+ years of experience administering assets in a primarily SaaS based environment and implementing large information technology projects
• Expert understanding of Identity Management and Access Control

BONUS POINTS FOR:

• Professional Google Workspace Administrator certification

Our Investment in You:

• “Cabana Days” - our version of a 4 Day Work Week!
• Ability to do your job in a supported, but still flexible environment;
• Supported professional development, learning & career opportunities - be supported in your growth journey!
• Regular 1:1 coaching with your leader and regular connection to a passionate executive team
• We work regular business hours Monday to Thursday. Then, we’re encouraged to take Fridays off to rest, recharge, and do the things that make us happy!
• Work in a team big enough for growth but lean enough to make a real impact

A full range of benefits to keep you happy & healthy:

• Annual Wellness Benefit ($1000 per year)
• A People First Company - 4.8 rating on Glassdoor
• Tiki Bucks Incentive Program - means everyone is entitled to earn bonuses
• Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
• Recently named #4 on the Top 10 Best Workplaces in Canada
• Employee Options - everyone shares in our success!
• Internet Subsidy
• Opportunity to work remote - anywhere in Canada!
• Health & Dental Benefits, Virtual Care & Disability top up
• Mental health online platform and counselling services

Who we are, and what we do:

Mission

We believe in a world where advisors can create long lasting relationships with their customers and operate more efficiently.

Values

Collaboration. Honesty. Empathy. Elevate. Respect. Sharing.

Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America, including RBC, Arvest Bank, Vancity, and Rogue Credit Union. Organizations that use Coconut benefit from a seamless customer experience that improves NPS, reduces wait times, and increases conversion rates.

To date we have raised close to 40M and have been doubling revenue year after year. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.

Coconut has a company culture that is best in class. We foster a community that is unconditionally inclusive, and in return ask that our people contribute their differing perspectives, ideas and experiences for one common purpose: to advance the way people live and work in an environment of diversity, equity and inclusion and workplace belonging.

Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.