Senior System Administrator Jobs

Role: System Engineer

Location: Montreal, Quebec

Duration: Long Term

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Primary Duties & Responsibilities

• Escalate and warm transfer issues to the next tier of support timely with minimum impact to customer
• Assist with onboarding and offboarding of employees
• Support IT initiatives and projects
• Monitor and respond quickly to incoming IT requests through various channels. Maximize FCR (First Contact Resolution). Follow-up with customers to ensure issues are resolved
• Partner with security to maintain and troubleshoot physical security access system, CCTV system
• Provide white glove service to key roles
• Inventory, manage, track, and recover software licenses
• Perform system admin functions for productivity tools such as o365, slack, Jira, and confluence
• Support, maintain, and troubleshoot workplace technology such as Local MDF and IDF management, including monitoring, identifying server and network hardware issue, cabling management, SPF modules inventory management, MFC printers, meeting technology including but not limited to room schedulers, AV system, phone systems, sound system, projector, TVs, etc.
• Proactively look for customer feedback and obsessively drive service to perfection.
• Deploy, inventory, patch, re-image, and recover assets while transitioning to Modern Management solutions
• Vendor management and development. Develop and foster relationships with vendors to manage and improve SLAs
• Administer IT systems and enforce adherence to governance processes and policies
• Hardware and software purchase – work with businesses, vendors and customers to identify their hw/sw needs, and drive adherence to procurement and logistics requirements while ensuring customer satisfaction
• IT asset and accessories inventory management. Plan purchases ahead and maintain accurate inventory as well as ensure timely delivery to customers
• Report operations key metrics and insights through scorecards

Qualifications:

• Familiarity with Windows 10 and Mac OS, wired and wireless networking
• Love making your customer happy and being proud of your work
• Proficient at problem-solving and troubleshooting.
• Professional verbal and written communication skills, effectively presenting information, and responding to questions, inquiries, and/or complaints with courtesy, tact, and respect.
• Must be comfortable working independently and as part of a team. Strong ownership.
• BSc in CS or equiv or 10+ years of IT client service experience
• Nice to have Cisco routing and switching related certifications.
• Must have good organizational skills, excellent follow-up skills, the desire to learn, the ability to think logically, and be customer-centric.
• Experience in providing desk side and remote computer support, and performing repair and maintenance procedures
• 5+ years of IT client service experience.
• Experience in administering collaboration tools such as 0365/MS Exchange, Slack, Jira, confluence
• Experience in installing, configuring, and troubleshooting Windows and Mac hardware, software, and peripherals
• Can thrive in a fast-paced environment without sacrificing accuracy.
• Experience in gaming industry is preferred.
• Able to multitask and manage work to meet deadlines.