Systems Administrator – Infrastructure Jobs

Company Values

Wow the client + Be Ambitious + Always learning + Not all about IT + Work hard play hard celebrate + Embrace change

If you are looking for a company, within which you can grow and get better. If you are dedicated to make sure the clients have the best experience every step of the way. We are looking for you!

S3 is an MSP focused on offering a range of services to best satisfy our clients. We complete these services with consulting and a dedicated team support to ensure clients stay up and running at all times. We are now the largest, long-standing MSP (Managed Service Provider) serving the greater Montreal and Toronto areas. Our approach is part of the reason our very first clients are still with us and we plan on keeping it this way.

The role

S3 Technologies currently offers an excellent career opportunity for a SYSTEM ADMINISTRATOR. The successful candidate will be responsible for handling all client inquiries that have been escalated by the IT specialists. This position also offers the possibility of working 4 days instead of 5.

What success looks like:

BY 6 MONTHS…

You will be able to use the tools made available to him with ease;

You will be able to manage situations affecting several users & urgent;

You will be part of the on-call rotation;

You will have built a good relationship with all the members of your team;

BY 12 MONTHS…

You will have built a relationship with several clients as well as with internal teams;

You will have developed your knowledge with several technologies;

Top Job Responsibilities

• Take incidents to the next level after having used all internal resources;
• Resolve the majority of escalated incidents using the tools and documentation available and by carrying out in-depth research of known issues;
• Assist the Support Center in times of overflow;
• Participate in the rotation of on-call shifts;
• The list of these tasks is not exhaustive, you may have to carry out other related tasks!
• Provide feedback that can help increase the quality of service and define customer expectations by providing relevant insight to service managers on recurring incidents or inefficiencies within the service team;
• Documenting problems and establishing resolution procedures for the Service Center.
• Provide high quality support to our customers by meeting or exceeding contractual commitments:
• Manage your own ticket queue by prioritizing requests;
• Work with external suppliers to resolve escalated incidents;
• Identify high priority tickets and communicate effectively through the means put in place;
• Ensure that service levels are respected;

Qualities of the ideal candidate

• Excellent customer service skills and active listening
• Able to exercise good judgment and involve others as needed
• An autonomous person who likes to touch new technologies
• A sociable person, able to communicate perfectly in French AND in English
• Meticulous, organized, structured and dedicated to customer satisfaction
• Ingenious, patient and level-headed when solving problems

Qualifications & Work experience

• Excellent customer service skills and good listening skills;
• Excellent communication skills, able to communicate effectively with peers and clients even in stressful situations;
• Diploma in IT or related field.
• Perfectly bilingual in French and English, oral and written;
• Excellent knowledge of Microsoft operating systems;
• 10 years of experience in IT support or in a server management position;
• Good knowledge of network devices;

Distinctive Advantages

• Young and dynamic corporate culture;
• Opus card paid in part by the company;
• Several social and sporting activities during the year, including two family weekends outside Montreal;
• Competitive salary, depending on your experience;
• Group insurance and group RRSP;
• Gym and showers on site, if you want to keep fit!
• 5 minute walk from Place des Festivals, in downtown Montreal;
• Space for games and relaxation in the office to allow you to relax;