Network & Infrastructure Team Lead- Fully Remote

🚀 Network & Infrastructure Team Lead

🌎 Remote

⚡ USD$90,000

SMG (Service Management Group) is looking for a hands-on Network & Infrastructure Team Lead with networking and cloud infrastructure skills to manage a Data Center to lift and shift to the cloud!

As Team Lead, you will be responsible for ensuring the smooth operation of our Data Center, as well as designing, implementing, and maintaining our cloud infrastructure, helping to automate and streamline our deployment processes, and ensuring the security and compliance of our cloud environment.

✅ Your day-to-day work:

• Participate in on-call rotation and respond to production incidents as needed.
• Manage the IT Help Desk team, ensuring that they provide timely and effective support to employees.
• Work with stakeholders to identify requirements and develop solutions that meet their needs.
• Design, build, and maintain cloud infrastructure using Terraform, Azure, and other cloud technologies.
• Help execute a cloud migration to Azure from on-premise datacenters
• Implement security and compliance best practices in the cloud environment.
• Research and evaluate new cloud technologies and tools to improve efficiency and effectiveness.
• Collaborate with developers and operations teams to optimize application performance and availability.
• Provide technical guidance and mentorship to junior team members.

✅ Requirements:

• Strong knowledge of load balancers, networking and url routing.
• Strong scripting skills in languages such as Python or Bash.
• Familiarity with security and compliance with best practices in the cloud environment.
• Bachelor's degree in computer science or a related field.
• Strong knowledge of Terraform, Azure, and other cloud technologies.
• Strong knowledge and experience with commonly used cloud infrastructure and patterns.
• Strong knowledge and experience using configuration and infrastructure management tools (Octopus Deploy, Ansible, Terraform, Azure DevOps).
• Advanced knowledge and experience configuring and maintaining application monitoring/trending tools (Prometheus, ELK Stack, and Grafana).
• Understanding of software development methodologies, such as Agile.
• Previous experience as Senior Network Systems Administrator
• Experience with containerization and container orchestration tools such as Docker and Kubernetes.
• 5+ years of DevOps and/or development experience.
• Advanced knowledge and experience working in physical, virtual, and "cloud" environments.
• Excellent communication and collaboration skills.
• 5+ years of experience in cloud infrastructure design and implementation.
• Experience mentoring and leading junior team members.
• Ability to work in a fast-paced, dynamic environment.
• Advanced knowledge of best practices and IT operations in an always-up, always-available service.

✅ What do we offer to you?

• 14 weeks of parental leave.
• Ideal Candidate Location: This is a remote position. You can work from anywhere that allows a minimum of four hours of business working hours overlap with US Central time zone.
• Fully remote, infinite contract, full-time position.
• Diverse, experienced, friendly team which will welcome, support and challenge you.
• BYOD – reimburse up to $1500 if you opt to purchase a device (either Mac or Windows).
• Unlimited PTO.

✅ About SMG

SMG is a leading experience management (XM) provider, accelerating revenue for restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com.

⚡ Interested? Apply today! ⚡