Senior Infrastructure Analyst - Remote (Contract)

Requisition Number: 93413

Senior Insfrastucture Analyst

About The Company

Insight Enterprise Inc is a Technology Solutions Provider serving local, national, and international clients in 190 countries. In Canada, Insight has a robust Staffing department that specializes in placing ideal candidates in highly sought after roles across the country.

Description

Our client is seeking a Senior Infrastucture Analyst for a 6-month contract employment opportunity, with chance of extension. In this remote, work-from-home, contract role, the Senior Infrastructure Analyst will assist with technical planning, design, configuration, operation, and support of desktop services, both physical and virtual. The ideal candidate will have experience with: MS Windows OS, hardware, productivity suites, directory/email administration, and virtual desktop technologies.

Responsibilities

• Create and document production Windows images for various hardware models and virtual desktops
• Create and maintain system documentation including build, configuration, and recovery
• Seek consultation from the Supervisor, Technology Infrastructure Services or Manager, Technology Infrastructure Services where solutions are not within established practices
• Work with the Technical Lead - Server and Enterprise Architecture to determine infrastructure direction
• Assist in the development and execution of application test plans
• Design, implement and configure Enterprise Client support systems. Apply Enterprise Architecture principles, standards, and methodology to ensure effective solution design
• Administer the delivery of system parameters; on end of life, current, and new emerging strategic technologies supported and delivered by the organization
• Participate in product selection and complete purchase requisitions
• Provide guidance and support to Computer Operations on maintaining Enterprise Client Support systems and integration
• Participate in support agreement and license renewal process
• Manage the enterprise desktop environment, including firmware/software releases, system configuration and maintenance
• Coordinate technical activities for projects
• Complete project activities on time and in scope, while adhering to project methodologies
• Backup/recover organizational services/systems in a timely manner as dictated by recovery objectives; and document all actions and resolutions
• Investigate and troubleshoot problems in support of operations, and resolve issues in a timely manner
• Develop and document Group Policy Settings required for Microsoft Windows/Office
• Create and modify procedures and standards as required
• Schedule and execute System Change Requests
• Participate and contribute to capacity and availability plans for Enterprise Client Support systems
• Create, document and manage Microsoft Office for the enterprise
• Troubleshoot, resolve, and document Tier III incidents. Provide internal IT support. Assist Senior Problem Analyst in remediation of issues. Escalate to external service providers as required
• Implement recommendations for enhancements to ensure organizational computing environment maintains optimum availability and capacity
• Monitor availability and performance for Enterprise Client Support systems

Requirements

• Must possess a communication device
• Must be eligible to work in Canada
• Experience with Windows operating system updates in an enterprise environment
• Strong working knowledge of a variety of endpoint management tools (e.g., SCCM)
• Minimum of eight (8) years of experience in advanced Enterprise Client support and service delivery role supporting enterprise class Windows and Office environments.
• Proven experience in superior customer service delivery and support
• Experience managing client devices with GPO's
• Must have own Windows based computer with standard Windows applications (Windows 10 or higher)
• Technical competency at administration and Tier III support level
• Proven project coordination experience
• Experience building desktop images using VMware virtualization platform

Note: Please submit your resume detailing all relevant experience and certifications. We thank you for your interest, however, only those selected for interviews will be contacted.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Remote || Ontario (CA-ON) || Canada (CA) || IT Infrastructure & Support || None || Remote ||

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