It Systems Engineer Ii

Course Hero is scaling! The IT Systems Engineer II will play a critical role in the IT team's strategy by designing, implementing, and maintaining the technical infrastructure that supports the organization's technology needs. They work closely with other team members within TechOps and other business partners to ensure that our infrastructure and systems meet the organization's requirements and are reliable, secure, and scalable.

Here are some ways you’ll make an impact:

• Ensure system security: you will be responsible for ensuring that the organization's IT systems are secure. This includes implementing security protocols and procedures, monitoring for security breaches, and responding to security incidents.
• Maintain IT systems: you will be responsible for maintaining the organization's IT systems, including performing regular updates, patches, and backups. You will also be responsible for monitoring the performance of the systems and addressing any issues that arise.
• Collaborate with other IT team members: you will work closely with other TechOps team members, including administrators, DevOps/SRE team members, Data Engineering, Developers, HR, Finance, and Support. They will collaborate on projects and initiatives, share knowledge and expertise, and work together to ensure the organization's IT systems are operating effectively, efficiently, and securely.
• Design and implement IT systems: you will be responsible for designing and implementing IT systems that meet the organization's needs including researching, recommending, and implementing hardware, software, and network solutions.
• Provide IT help/technical support: you will be responsible for providing technical support to end-users within the organization either directly or escalated from junior level team members. This includes troubleshooting technical issues, providing guidance and training on IT systems, and assisting with the setup and configuration of new hardware and software.

Are you our IT Systems Engineer?

• Troubleshooting difficult IT problems without SOPs (Standard Operating Procedures)
• Provide on call support and emergency response as required
• Willingness to go above and beyond what is listed in this description; as the company grows, so will the role.
• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum of 5 years of experience and a history of progression in the IT, Support, IT engineering, or a related field
• Familiarity with virtualization technologies, such as VMware and Hyper-V
• Familiarity with cloud technologies, such as AWS, GCP, or Azure
• Ability to work independently and as part of a team
• Intermediate-to-expert understanding of identity, MDM, and asset management solutions like AzureAD, Okta, Jamf, Kandji and Intune, Snipe-IT, and Oomnitza
• Strong understanding of computer hardware and software systems, networking, and security protocols
• Willingness to learn and adapt to new technologies
• Experience with Windows Server, Active Directory, and Exchange, LDAP
• Excellent problem-solving and communication skills

Bonus Points

• Virtualization ESXi virtual environments.
• ITIL Foundation certification (for IT service management best practices).
• Certifications such as CompTIA A+, Network+, or Security+, AWS, GCP, Jamf, can demonstrate that an IT systems engineer has a strong technical knowledge base and is committed to professional development.

Benefits & Perks!

• Monthly snack boxes delivered to your door
• Flexible work schedule
• Competitive salary, annual bonus, and RSUs
• Education reimbursement
• Professional development workshops & industry conferences
• Social responsibility program (volunteer time off and donation matching)
• Annual wellness stipend
• One month paid sabbatical after 5 years at the company
• Paid parental leave
• Life and disability benefits
• Medical coverage, including full dental and vision
• Monthly tech stipend
• Cell phone allowance
• 401(k) program (US) / retirement savings plan (Canada) with company match
• Annual family planning stipend

For positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. Other locations: IL, MA, NJ.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience!

We are a virtual-first company and have employees dispersed throughout the United States and Canada. We have a market-based pay structure that varies by location. The base pay for this position is dependent on multiple factors, including candidate experience and expertise, and may vary from the amounts listed below. You may also be eligible to participate in our bonus program and may be offered an equity award, benefits, and other types of compensation.

This role is eligible for hire in Vancouver (Canada), and Toronto (Canada).

#CanadaRemote

Equal Employment Opportunity Statement (EEO)

We are an equal opportunity employer and value diversity and inclusion within our company. We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.

About Course Hero:

Course Hero is on a mission to help students graduate, confident and prepared. The online learning platform offers over 60 million course-specific study resources created by and for students and educators, as well as 24/7 tutor help. More than 65,000 verified college educators use Course Hero to collaborate with other faculty and share resources to hone new strategies for instruction. Everyday, students, educators and tutors help more than 20 million students make every study hour count.

We have an awesome team and a truly engaging culture. We are customer-focused, collaborative, responsible, gritty, and we love to learn. Our bold mission is to help students graduate confident and prepared!

We are not the only ones that think we’re onto something big. Course Hero has been recognized as one of the 2021 Top 100 Best Places to Work in the Bay Area, Top 50 Best Paying Companies in the Bay Area, Top 100 Most Transparent Companies, and in the Top 50 Most Transformational Companies in Education Technology. Read up on some of our recent news coverage, blog, and learn more about us to see what it is like to work with our team.

Join us on our mission!