Servicenow Systems Administrator Jobs

Overview
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.
The Opportunity
Due to growth with our ServiceNow platform, we have an exciting opportunity for a ServiceNow Administrator to join our ServiceNow support team. The ServiceNow Administrator will report to the Senior EUS Manager with primary accountability to work with the ServiceNow team.
What You Will Do

• Commit to the continuous improvement, and learning development of ServiceNow best practices, tools, and technology.
• Design, develop, build, and customize applications.
• Participating in work teams with stakeholders in IT, Project Management Office (PMO), vendors, and other business practice groups from an application development life cycle perspective.
• Administrate the workflows on the software, implement new systems or add-ons.
• Ensures operational integrity of workflows and configurations.
• Monitor ServiceNow Support work queue.
• Document, maintain, and update policies, procedures, and controls for the operations of the ServiceNow platform.
• Resolve basic incidents and fulfill routine service requests.
• Advise on features and functionality.
• Provide support responsibilities to end-users of the software.
• Create, maintain, and enhance team dashboards, analytics, and reporting.

What You Bring To The Role

• Eager to take on new tasks/responsibilities and has passion for customer experience, operational excellence, and continuous development.
• Flexibility to work after business hours when required.
• Certified ServiceNow System Administrator. (Other ServiceNow certifications and trainings ideal is a plus)
• Minimum 2+ years' experience as ServiceNow Administrator.
• Flexibility to travel occasionally (within Canada)
• Be professional, friendly, and articulate in your communication and troubleshooting skills.
• Overarching understanding of ServiceNow Enterprise product suite.
• Hands-on experience in technical solution design, software specifications, conceptualization, and development.
• Any experience working with Automation Engine, Domain separation, Legal Service Delivery is a nice to have.
• Prior experience developing custom applications in ServiceNow, leveraging scripted workflows, complex business rules, client-side/server-side scripting, custom UI pages, ACLs, custom widgets, custom reporting, custom CMS/Employee Self Service Portals.
• Any experience with Hardware / Software asset management experience is a nice to have.

This position requires written and oral fluency in English. The successful candidate may be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG. The successful candidate may be required to create, interpret and/or apply policies, practices, laws and and/or regulations during the regular course of their employment.
This is a remote/hybrid position.
Keys to your success
KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business.
Providing you with the support you need to be at your best
For more information about KPMG in Canada’s Benefits and well-being, click here.
This is a remote/hybrid position.
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters
KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.
For general recruitment-related inquiries, please contact the HR Delivery Centre at [email protected].
If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [email protected] or phone 416-777-8002 or toll free 1-888-466-4778.