Servicenow Business Systems Analyst Jobs

Serving as a bridge between business users and ServiceNow HRSD technology teams to define and manage requirements.

Demonstrated business systems analysis experience and Working knowledge of relational databases

Translating business requirements to functional ServiceNow design.

Eliciting, analyzing, documenting and validating business requirements, process flows, identifying system and process solution components, and producing functional specifications

ServiceNow Technology background or relevant and transferable enterprise level experience with SaaS

ServiceNow HRSD module and experience in the HR space

Solid ServiceNow knowledge with demonstrated experience in the following modules:

ServiceNow Administrator Certification, ServiceNow Implementation Specialist, or ServiceNow Certified System Administrator Certification preferred. ITIL Certification a plus.

Ability to translate high-level business requirements into functional and system requirements.

Comprehensive knowledge of cloud technologies, object-oriented, and web-based systems, applications, environments, and relevant tools/technology.

Excellent communication and interpersonal skills with the proven ability to influence and lead a diverse group in technology implementations.

Critical thinker with strong analytical skills.

BSA 5 years experience with ITOM and CSM ( IT-OPERATIONS MANAGEMENT ) CSM ( CUSTOMER SERVICE MANAGEMENT)

70% technical skills and 30% business end

Experienced in driving ServiceNow Integration Projects 1 year

Service Now Certifications - Certified System Administrator (CSA)

This is a 6 months contract located in Toronto, Ont/

HYBRID WITH 2 DAYS MANDATORY IN OFFICE.

Assist and Manage communications with the team (Offshore and Onsite), as well as stakeholders and business and IT management

Assist with Implementing and facilitating change management within assigned projects

Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments

Provide advice on information systems strategy, policy, management, security and service delivery

Understand of the change management process: ensure proper testing, sign-off, and communication

Experience with APIs and data mapping rules

Manage the defect’s identified during testing interacting with the ServiceNow platform team on the validation of the fixes made.

Provide quality testing effort estimates to project managers and scrum masters.

Assist the ServiceNow platform team with the creation of Agile stories based on requirements received.

Ensures that the defined QA processes meet auditing requirements

Strong knowledge of QA methodology

Hands-on experience testing custom-developed systems

Familiarity with IT Service Management (ITSM) and ITIL principles is desirable.

Proven experience (typically 2+ years) as a Business Analyst, preferably with experience in ServiceNow projects.

Strong understanding of ServiceNow platform capabilities and modules.

Experience writing business test cases using testing frameworks.

Proficiency in requirements gathering, process mapping, and documentation.

Ability to analyze complex business processes and translate them into clear and concise requirements.

Keep management informed on all deliverables and/or related activities.

Proven knowledge of requirements collection, documentation and analysis methodologies.

Collaborate with stakeholders by gathering, documenting and analyzing their requirements to understand, document and/or restructure current business processes.

Ensure that discussion points and requirements are captured and distributed to relevant parties for follow-up and closure.

If necessary, conduct knowledge transfer exercises with the supplier and/or end-users.

Five (5) years of experience in business process analysis positions.

5+ years of working experience in writing requirements, architecture documents, or other governance documents associated with application management.

3+ years of experience with ServiceNow Business Systems analysis or on platform Development.

Sound knowledge of ITIL V3 or V4 ITSM Processes/Practices. ITIL foundation Certified.

5+ years of experience analyzing and managing performance, redundancy, and capacity.

Identifies critical data gaps and proposes solutions including the building of metadata models and business glossaries.

Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Convey business requirements and design concepts with models such as gap analysis, use cases, prototypes, etc. as appropriate.

Manage and/or execute the UAT process by performing unit testing and obtaining business approvals on UAT for scheduled deployments.

5+ years experience working as a ServiceNow Business Analyst

Proficiency in capturing and documenting business requirements, functional specifications, test scenarios/scripts, data models and business procedures

Strong process flow and diagramming skills (Visio application)

Contribute in a collaborative way to the team with information-sharing and cooperation.

Any experience with Hardware / Software asset management experience is a nice to have.

Eager to take on new tasks/responsibilities and has passion for customer experience, operational excellence, and continuous development.

Provide support responsibilities to end-users of the software.

Be professional, friendly, and articulate in your communication and troubleshooting skills.

Certified ServiceNow System Administrator. (Other ServiceNow certifications and trainings ideal is a plus)

Minimum 2+ years' experience as ServiceNow Administrator.

Coach new or less experienced colleagues and act as a reference for the requirements management lifecycle

Excellent time management and prioritization skills

Advanced knowledge of enterprise technology delivery practices and standards and related expertise including design, development, testing and project management

Support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines

Projects are moderate to highly complex and performed under minimal management supervision

Work with stakeholders to gather requirements and translate business needs into technical solutions using the ServiceNow platform

Experience working with ServiceNow portal, creating and maintaining catalog items, ATF, system upgrades, CMDB, Discovery, Asset Management, flow designer,

Experience working with ERP including HR and Finance modules;

Verified ServiceNow Certification: minimum CSA, desired: CSAD, CIS (ITSM, ITOM), CAS

Experience with maintaining and creating workflow;

Knowledge of ITIL processes and IT security best practices

Excellent written and verbal communication skills

Stakeholder management and BA artifact management

8+ years of experience in IT industry.

4-5 years of experience in ServiceNow.

4-5 years of experience in production support.

2-3 Years of experience in agile and ITIL methodology and related platforms

Extensive experience with INC, PRB, CHG and Service Catalog modules in ServiceNow

Excellent knowledge of ITSM processes (Request Fulfilment, Incident Management, Change Management & Problem Management)

Work on Enhancements related to the portfolio following change management process

Translate business requests and capabilities into a product user stories, features and epics

Feed requirements and improvements to enable adaptive governance to make frequent and dynamic prioritization decisions

Gather business requirements and stakeholder (functional) requirements

Work with the Sr. Technical Advisor and Architects to complete the non-functional requirements