Sr. Servicenow Business Analyst

About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
As a ServiceNow Business Analyst, your role will be to bridge the gap between business stakeholders and technical teams, ensuring successful implementation and optimization of ServiceNow solutions. You will collaborate with stakeholders to understand business requirements, analyze processes, and translate them into actionable deliverables. Preferred candidates should have existing knowledge of ServiceNow and a good understanding of writing business test cases and having used any automated test frameworks.
Responsibilities

• Functional Design and Configuration: Translate business requirements into functional specifications and configuration instructions for the ServiceNow development team. Collaborate closely with technical teams to ensure accurate implementation of business needs.
• Testing and Quality Assurance: Develop and execute test plans, test cases, and test scripts to validate ServiceNow configurations and customizations. Ensure that business requirements are met, and the system functions as expected. Utilize testing frameworks to write comprehensive business test cases.
• Continuous Improvement: Stay updated with the latest ServiceNow features, functionality, and best practices. Identify opportunities for process improvements, automation, and optimization within the ServiceNow platform.
• Stakeholder Collaboration: Work closely with business stakeholders, technical teams, and project managers to ensure effective communication, alignment of priorities, and successful project delivery. Facilitate meetings, workshops, and discussions to gather requirements and resolve issues.
• Process Mapping and Documentation: Document current and future-state processes using industry-standard methodologies. Identify process improvements and collaborate with stakeholders to design streamlined and efficient workflows within ServiceNow.
• Requirements Gathering and Analysis: Engage with business stakeholders to elicit, document, and prioritize their requirements for ServiceNow implementations or enhancements. Analyze existing processes, identify pain points, and propose solutions that align with business objectives.
• Change Management: Support change management activities related to ServiceNow implementations or enhancements. Collaborate with stakeholders to define change management strategies, communicate changes, and manage user expectations.
• User Training and Support: Develop training materials and conduct training sessions for end-users to ensure successful adoption of ServiceNow solutions. Provide ongoing support and address user inquiries or issues related to ServiceNow functionality and usage.

Qualifications

• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Familiarity with IT Service Management (ITSM) and ITIL principles is desirable.
• Proven experience (typically 2+ years) as a Business Analyst, preferably with experience in ServiceNow projects.
• ServiceNow certifications such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) are advantageous.
• Strong understanding of ServiceNow platform capabilities and modules.
• Experience writing business test cases using testing frameworks.
• Proficiency in requirements gathering, process mapping, and documentation.
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to analyze complex business processes and translate them into clear and concise requirements.
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Knowledge of Agile or Scrum methodologies is a plus.

Pay Disclosure
Salary Range for California Based Applicants:$130,000 - $150,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected] .
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.