Servicenow Business Analyst Jobs

Our client in the Financial Services Sector is actively looking for a ServiceNow Business Analyst to joi the team on a 6 month contract, with a high possibility of extension. The role is HYBRID, and you will be required to go on-site 1 day a week downtown Toronto.

Responsibilities:

• Form a partnership and work with the client/business teams to deeply understand their business. Collect, review, analyses, and manage business, user and system requirements from client stakeholders to create clear, concise, and correct user stories.
• Manage and/or execute the UAT process by performing unit testing and obtaining business approvals on UAT for scheduled deployments.
• Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables – process flows, etc. in ServiceNow/JIRA to meet development and stakeholder needs.
• Contribute in a collaborative way to the team with information-sharing and cooperation.
• Bridge the gap between business and technology ensuring common understanding and alignment of business/technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.)
• Convey business requirements and design concepts with models such as gap analysis, use cases, prototypes, etc. as appropriate.

Qualifications:

• Proficiency in capturing and documenting business requirements, functional specifications, test scenarios/scripts, data models and business procedures
• 5+ years experience working as a ServiceNow Business Analyst
• Strong process flow and diagramming skills (Visio application)
• ITSM (ITIL V4)
• Experience with CMDB Discovery
• Well-versed with Agile Methodology
• Understanding Scrum Methodology