Senior Business Analyst, Servicenow

At Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact.

Every day, we’re empowered to work together to help our customers make fast, confident planning decisions. This is how we create a better planet – for each other, for our customers and for generations to come. Our cloud-based platform RapidResponse ensures that the products we need – everything from medicine and cars, to day-to-day items like toothpaste – make it to market and into our hands when we need them with minimal ecological footprint.

We make the world better, and you can too.

Senior Business Analyst, ServiceNow

Job location: This is a remote position, unless you are based in Ottawa, where we work in a hybrid model with the expectation to work in the office with a minimum of 3 days a week.

About The Team

The Senior Business Analyst – ServiceNow will own the success of our ServiceNow platform as a member of our IT Application Excellence team within Corporate IT. You will be an evangelist for ServiceNow throughout the company, and ensure the platform is robust, healthy, current, and fulfilling the needs of the business. Your immediate objective will be to support the ongoing effort to reduce our technical debt and backlog on Agile framework.

The portfolio team you will join is responsible for designing, configuring, building, and supporting solutions on various applications and platforms including ServiceNow, Atlassian,
Kantata, Miro and Aha!. Your potential familiarity or experience supporting these platforms would complement this team.
About The Role
This is a great opportunity to join an awesome company with an amazing culture. This is your chance to demonstrate your knowledge breadth and depth of the ServiceNow Platform. We are searching for the right person to establish and lead the strategic direction for all things ServiceNow. Your journey begins by formulating and leading engaging and collaborative teams of business and technology experts that will focus on streamlining our internal business processes with innovative use of current and future ServiceNow modules driven by efficient and scalable business workflows. Through innovative and scalable technology, you will enable Kinaxis to continue our tremendous growth and drive amazing experiences for our employees.
In this role you will proactively partner with all stakeholders to understand the business objectives, operating model, and processes. Through this gained business knowledge, you will identify areas where user experience, efficiency and productivity could be improved using business process improvements and technology solutions. Essential responsibilities include managing relationships, communications, business process development and analysis, data analysis, requirements elicitation and definition, solution configuration, troubleshooting and support, project coordination, documentation, training and ensuring compliance with IT General Controls including Sarbanes Oxley 404 Controls.
As the senior member of the team, you will act as a Product Owner for all ServiceNow Platform-related discussions and activities, along with managing an active and constantly evolving backlog of projects, deliverables and items in Agile framework.
What you will do

• Lead the implementation and support of ServiceNow modules, upgrades, enhancements, fixes, and features in collaboration with business SMEs, Solution Architects, Business Analysts and Developers.
• Lead new application implementation projects, including project coordination, data migration, user training, ITIL process implementation go-live and post-go-live support.
• Lead collaborative teams of business users and stakeholders, subject matter experts, business analysts, and developers to drive value from our investment in the ServiceNow platform.
• Be the ServiceNow guru at Kinaxis, understand and interpret new features and functions in forthcoming ServiceNow releases and continually broaden your ServiceNow knowledge and skillset to ensure we take full advantage of the ServiceNow platform.
• Work with this collaborative team to manage the backlog of ServiceNow improvement opportunities (features, enhancements, fixes etc.) using an Agile approach, delivering a regular sprint release cycle.
• Provide business analysis, implementation, integration, configuration, and testing excellence in support of the ServiceNow platform.

What we are looking for

• Expertise with Software Development Lifecycle (SDLC) & agile practices.
• Excellent communication and interpersonal skills with the proven ability to influence and lead a diverse group in technology implementations.
• 5+ years of functional/professional experience in the below ServiceNow Modules, this includes business analysis, project management, testing and/or application support, with a minimum of 2+ years ServiceNow experience.
• Demonstrated ability to identify and evaluate several alternative solutions to meet business needs.
• IT Operations Management
• Strategic Portfolio Management
• HR Service Delivery
• Employee Center Pro
• Critical thinker with strong analytical skills.
• ServiceNow Administrator Certification, ServiceNow Implementation Specialist, or ServiceNow Certified System Administrator Certification preferred. ITIL Certification a plus.
• Experience leading ServiceNow implementations & integrations, optimizing workflows, notifications, mobile app, virtual agent, performance analytics, CMDB, asset management and regular upgrades highly desired.
• IT Operations Management
• IT Service Management
• Solid ServiceNow knowledge with demonstrated experience in the following modules:
• Comprehensive knowledge of cloud technologies, object-oriented, and web-based systems, applications, environments, and relevant tools/technology.
• Ability to translate high-level business requirements into functional and system requirements.
• Strategic Portfolio Management
• HR Service Delivery
• Employee Center Pro
• Ability to work respecting international time zones.
• IT Service Management

What we have to offer

• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
• Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
• Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.
• Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/ .
Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected] . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.