Servicenow Senior Manager Jobs

Solid ServiceNow knowledge with demonstrated experience in the following modules:

ServiceNow Administrator Certification, ServiceNow Implementation Specialist, or ServiceNow Certified System Administrator Certification preferred. ITIL Certification a plus.

Ability to translate high-level business requirements into functional and system requirements.

Comprehensive knowledge of cloud technologies, object-oriented, and web-based systems, applications, environments, and relevant tools/technology.

Excellent communication and interpersonal skills with the proven ability to influence and lead a diverse group in technology implementations.

Critical thinker with strong analytical skills.

Contributing to internal training to share product knowledge, skills, and learning's with others within the Technology Advisory and Management Consulting Practices.

Demonstrated project management skills and experience working directly with customers and clients

Knowledge of the ServiceNow platform as well as experience delivering ServiceNow implementations is a requirement

Experience with other workflow technologies such as Customer Service management, HR Case Management etc.

2+ years of professional and managerial experience leading and coaching a team of young consultants, senior consultants and developers.

Experience in other ITSM ticketing systems, such as BMC Remedy and HP Service Manager

Own the design and development of complex ServiceNow solutions, ensuring they meet business requirements and enforce standard processes.

Collaborate with business analysts, architects, and partners to capture and analyze requirements, translating them into technical specifications.

Write efficient and maintainable scripts using JavaScript, Glide, and other scripting languages to automate processes, enhance functionalities, and improve user experience.

Design and implement user-friendly and responsive user interfaces, focusing on enhancing the overall ServiceNow user experience

ServiceNow Certified Administrator and Application Developer certification is required.

A minimum of 6 years of hands-on experience as a ServiceNow Developer

Project Management Professional (PMP) or similar certification is preferred.

Agile Scrum experience and Scrum Master certification is desirable

Manage the scope, schedule, budget, risks, issues, changes, resourcing, and other project functions

Facilitate solution workshops and assist the client with product requirements

7+ years’ experience in a professional services organization with consulting experience

2+ years experience in ServiceNow consulting

Proven working experience in project management

Project Management Professional (PMP) / PRINCE II certification is a plus

Report and escalate to management as needed

Perform risk management to minimize project risks

Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels

Manage changes to the project scope, project schedule and project costs using appropriate verification techniques

Project Management Professional (PMP) certification is preferred

Agile Scrum experience and Scrum Master certification is preferred

Manage the scope, schedule, budget, risks, issues, changes, resourcing, and other project functions

A Bachelor’s degree or equivalent experience

5+ years’ experience in a professional services organization and consulting experience is preferred

Effective communication skills with the ability to set appropriate expectations with the client

Years of Experience: 5+ years of program management experience delivering end-user facing products and services.

Strong project management, leadership, dependency management and cross-group collaboration skills with a track record of managing complex projects with many partners.

Only if client requested and it´s approved by Manager.

Strong foundational knowledge of ServiceNow: with ability to explain business implications of ServiceNow platform.

Tools & Methodologies: good working knowledge of Agile, SCRUM, SAFe, PMP, Prince 2.

Education: bachelor's degree in business, or related field. MBA preferred.

9+ years of relevant work experience

Bachelor's degree in Computer Science (or related field)

Expertise in ServiceNow CMDB and discovery process.

Ability to multi-task, organize, and prioritize work

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player.

Educational background in Business, IT Management or related fields

Creates Objectives and Key Results for their product, ensuring an outcomes-based value management is in place

Develops information materials on product features, benefits, requirements and presents to business stakeholders

Proven years of experience working in ServiceNow at a Product Manager capacity

Promotes and evangelizes the platform and products across the enterprise to improve business capabilities and support competitive advantages

Solid working knowledge of ServiceNow various products and implementation

Experience with QA software tools for defect management, regression, performance, and automated testing

Manage risks, assumptions, and constraints for requirements, and communicate to appropriate parties

Perform requirements analysis to identify impacted or influencing groups and stakeholder requirements

Facilitate collaborative sessions with large and diverse business stakeholder groups to drive requirements discovery, analysis, and review

Document scope of the business solution using enterprise-standard requirements methodology

Build and maintain a repository of reusable requirements documentation to support future initiatives following the enterprise standards

Minimum Twelve (12) years of experience in Program Management, Delivery Management, and Team Management

Advanced understanding of multiple ServiceNow Offering like ITSM, ITBM, HRSD, GRC etc and experience in their implementation.

Be encouraged to deepen your technical skills…whatever those may be.

Build your leadership skills at Deloitte University.

Leading and/or facilitating the requirements, architecture, technical design, development, functional and non-functional testing, operational readiness and DevOps.

Knowledge of security concepts and best practices; familiarity with Active Directory (ADFS 2.0, Open ID and JWT)

Working experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog) or Specific process area

Responsible for people management of 8-12 direct reports that may range from Associate Technical Consultant to Architect

5+ years of experience working as a team lead, senior level engineer or manager on a Professional Services team

Collaborate with Leaders across functions and geographies to manage the business, grow the business, and improve the business

Maintain professional and technical knowledge by attending relevant conferences and training

A minimum of 10 years of experience in the IT industry required

- Working knowledge of the ServiceNow Agile Test Management module (1+ years)

- Experience writing test cases from use cases, non-functional requirements and design documents (8+ years)

- ServiceNow Administration certification and experience as an administrator (6+ years)

Participate in analysis of ministry requirements and assist in bringing consistent testing strategy

Lead, coach and project manage more junior solution testers.

Review, evaluate and provide test input during business requirements and design specifications gathering sessions.

5 years of proven experience in Project Management

Manage the delivery of software development solutions leveraging the OOTB capabilities of the client’s ServiceNow Platform

Project Manager in terms of financial, risk, resource, and scope management

Collaborate with the ServiceNow development teams, Platform Manager, Product Owners, Release Manager, Business and Process Owners and Testing organizations

Determine when it is appropriate to escalate and use judgment and experience to determine the most effective course of action

5 years of expertise in managing agile pods