Servicenow Delivery Manager - Technology

The Delivery Manager provides Delivery Oversight as well as People and Organizational Management. This position is a management and consulting role that requires being the operational leader as well as a billable consultant. A Delivery Manager will have a thorough understanding of the Crossfuze project Delivery methodology and will enhance and enforce this methodology by creating and maintaining best practices for services delivery.
Position Responsibilities:

• Coach direct reports to build and execute their individual development plans, hit utilization targets, and meet other key performance indicators such as forecast accuracy
• Collaborate with Leaders across functions and geographies to manage the business, grow the business, and improve the business
• Coach and mentor project resources to deliver technical scope that meets or exceeds client expectations as indicated by CSAT at or above target
• Responsible for people management of 8-12 direct reports that may range from Associate Technical Consultant to Architect
• Maintain professional and technical knowledge by attending relevant conferences and training
• Work with HR to help recruit, interview, and onboard new employees
• Leverage ServiceNow technical implementation expertise to deliver value for clients in a 50% billable capacity

Requirements

• Working experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog) or Specific process area
• ServiceNow Implementation Specialist in two or more applications preferred
• Ability to motivate and direct staff members and subordinates
• 5+ years of experience working as a team lead, senior level engineer or manager on a Professional Services team
• Strong customer service orientation
• A minimum of 10 years of experience in the IT industry required
• 5+ years of experience implementing, configuring, and customizing ServiceNow
• Strong understanding of ITIL methodologies, IT architecture, JavaScript and web software design principals
• Excellent communication skills
• Experience leading project teams that help clients solve their most complex business problems through creative thinking and seeking innovative solutions
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• ServiceNow System Administrator Certification required
• Bachelor’s Degree or equivalent work experience

Benefits

• Competitive Paid Time Off Benefits
• Short Term & Long Term Disability
• Competitive Salary & Incentive Compensation Program
• 401(k) with Employer Match
• Work from Home
• Healthcare Plan (Medical, Dental & Vision)
• Custom Training & Development Programs
• Life Insurance (Basic, Voluntary & AD&D)

Equal Employment Opportunity
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.