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Information Technology Service Delivery Manager Jobs

Service Delivery Manager Jobs
By Majorel North America At Waterloo, Ontario, Canada
Bachelor’s degree in Business, Finance, Management or a related field or equivalent work experience.
Must have strong technical, project management, implementation and process improvement skills.
Experience in a leadership role in a large contact center setting with extensive client and senior management interface.
General business acumen, including reporting and analysis, presentation skills, and organizational abilities.
Ensures delivery of Client KPIs and targets including day to day service levels, customer experience, quality measures and compliance measures.
Motivate and effectively performance manage direct reports to ensure delivery of overall targets and the business plan.
Compliance Service Delivery Manager
By Ntirety At Vancouver, British Columbia, Canada
5+ years of experience in a combination of compliance, risk management, information security and IT jobs
General knowledge of IT audit and risk management / assessment process
Create, communicate and implement for customers a risk-based process for vendor management, including assessment and treatment for risks
Maintain relationships with client management to manage expectations of service, including work products, timing, and the value to be delivered
The ability to build strong client relationships at all levels of an organization from business owners through the C-level management suite
Able to discuss and resolve audit issues and recommendations with client management
Information Technology Service Management Manager
By Wipro At Calgary, Alberta, Canada
Skilled in collaborative management environment, succeeding through ownership, planning skills, regular meetings, follow-up and influencing skills
>10 years of experience in IT Service Management and SIAM
Track actions to closure for compliance and track benefits on improvements
Working knowledge of ITSM tools like Service Now, Remedy, HPSM, etc.
Strong analytical, mediation and problem resolution skills.
Good knowledge on more than 4 ITIL Processes
Oracle Service Delivery Manager
By Millenilink At Quebec, Canada
Demonstrated project management skills with experience planning, estimating, and executing projects
Proven people management skills with experience coaching and developing team members
Having 5+ years experience with technology delivery projects and/or technology advisory services
Having 5+ years of experience at a consulting firm
Having 3+ years of experience managing and leading direct reports
Ability to gain an understanding of client business processes, and requirements, while also managing expectations and scope as needed
Information Technology Service Desk Manager
By PeopleToGo At Calgary, Alberta, Canada
Management of issues, tickets in ticketing software, for yourself as well as other technicians.
Management of a variety of accounts, systems, and cloud services.
General IT certifications, education, and training is an asset.
Provide remote support via phone and remote software.
Experience in ticketing systems, processes, and workflows.
Able to manage multiple workloads at the same time, balancing your work as well as the facilitating the work of others.
Information Technology Service Delivery Manager
By Q1 Technologies, Inc. At Montreal, Quebec, Canada
• Experience in working with Mobile Device Management (WorkspaceOne, MobileIron, Intune)
• DLP, AV, WSUS, Patch management, VPN, VDI technology
• Patch management, ITSM tools, Microsoft Exchange, O356, MS teams, Azure AD, Proxy, etc.
• Vendor and contract Management
• Provide data driven analysis to management about key improvement and opportunity area
• Inventory management, incident management, change management & problem management
2. Service Delivery Manager Jobs
By Emonics LLC At Montreal, Quebec, Canada
·Manage all IT system changes and initiatives to the executive staff as required.
·Design and setup all executive leadership IT requirements for meetings.
·Ensure all unified communication appliances are functional.
Service Delivery Manager Jobs
By Emonics LLC At Montreal, Quebec, Canada
Daily check-ins with the C-Level executive assistants. Own and manage incident resolution from end-to-end in a highly responsive manner.
Manage all IT system changes and initiatives to the executive staff as required.
Design and setup all executive leadership IT requirements for meetings.
Develop and implement detailed plans for Executive-level projects resulting in highly effective and efficient delivery of technical solutions.
Ensure all unified communication appliances are functional.
Chef De Service Ti - Senior Manager Information Technology
By Distech Controls At Brossard, Quebec, Canada
Experience in SQL server management
Provide administration, management, inventory and related documentation.
Ensure the administration and management of telephone systems and related applications
Ensure the support and management of wireless solutions (cellular)
College diploma (DEC) in computer science / AEC in network management
Certification Microsoft ou en télécom
Technology And Delivery Manager
By TalentFish At Greater Toronto Area, Canada
Experience with people management and leading a team.
Provide development, testing, debugging, and additional Project Management support wherever and whenever needed/appropriate.
Experience with Web UI development and JavaScript libraries (React js, Vue js, etc.)
Experience with backend development platform languages such as PHP
Experience with Data pipelines and analytics
Experience working with reliable DevOps solutions, continuous integration and continuous delivery
Service Delivery Manager (Contract)
By Altus Group At Toronto, Ontario, Canada
Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
Service definition and design to enhance IT services so to better address business needs and improve end user experience.
Perform business negotiations and manage business expectations.
Minimum 7 years of relevant experience
Certification in ITIL and PMP preferred
Experience with current best practices in IT standards, principles, and security practices
Technology Delivery Manager Jobs
By Definity At Kitchener, Ontario, Canada
Build , execute and monitor change management plan
Excellent written and verbal communication skills, including group leadership and executive presentations
BS level technical degree required or equivalent experience
Experience in architecting highly available, resilient, fault tolerant systems that utilize load balancing, and horizontal & vertical scaling
Experience in an IT strategy & enterprise architecture/ consulting role in an organization that has executed large scale migrations to cloud
Educational resources, tuition assistance, and paid time off to study for exams
Service Delivery Manager - Yxt
By Allied Universal At Terrace, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Effective time management and organization skills with the ability to prioritize workloads and meet deadlines
Management experience in the Aviation Security Industry in a unionized environment
Selection and placement of Service Delivery Management personnel; career development of service deliver team members
Compile reports for the screening area under their management
Service Delivery Manager - Yxy
By Allied Universal At Whitehorse, Yukon Territory, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Effective time management and organization skills with the ability to prioritize workloads and meet deadlines
Management experience in the Aviation Security Industry in a unionized environment
Selection and placement of Service Delivery Management personnel; career development of service deliver team members
Compile reports for the screening area under their management
Service Delivery Manager - Yyj
By Allied Universal At Sidney, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Effective time management and organization skills with the ability to prioritize workloads and meet deadlines
Management experience in the Aviation Security Industry in a unionized environment
Selection and placement of Service Delivery Management personnel; career development of service deliver team members
Compile reports for the screening area under their management
Manager, Service Delivery Quality
By OMERS At Toronto, Ontario, Canada
6 years of Information Technology Management and/or Business Management degree/certification or equivalent work experience.
4 years of enterprise level IT Service Management experience.
You’ll have minimal foundation ITIL certification and ServiceNow (or equivalent) knowledge preferred.
Strong oral and written communication skills and interpersonal skills.
Experience in creating, implementing and driving continual service improvement plans.
Hands on experience to drive process maturity & operationalize the process.
Information Technology Delivery Manager
By Rego Consulting At Toronto, Ontario, Canada
Strong business acumen and experience in finance or expense management and planning
5+ years of experience in Strategic Portfolio Management, PMO and project management
2+ years of people management and team building experience is a must
Well-developed organizational and time management skills
Manage consistent and standardized configuration and common attributes related to integrations at a Global level
Manage releases and ongoing enhancements while focusing on a flawless and robust operating relationship with leads
Information Technology Service Management Manager
By Avanciers At Montreal, Quebec, Canada
Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes
Provide ITIL best practice service management consulting at a strategic, design, and operational level for the Customer’s environment
Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery
Responsible for leading a team of professionals in the areas of service transformation, Service Management, metrics and reporting
Direct management responsibility for the team managing the ITIL processes in scope
Propose the Service Improvement plans (SIPs), if possible to the Customer / Service Manager for future Service improvement.
Manager. It Service Delivery
By goeasy Ltd. At Mississauga, Ontario, Canada
5+ years in incident management, change management, operations, or technical support experience
Overseeing the incident management process and team members involved in resolving the incident.
Leads the weekly CAB (Change Advisory Board) process as part of a release management team.
Experience managing technical incidents, whether as part of an on-call team or as an incident manager.
The IT Service Management team participates in On-Call duties on a rotational basis.
Leads and contributes projects to improve tools and processes related to manageability, observability, resiliency.
Service Delivery Manager Jobs
By AutoTrader.ca At Toronto, Ontario, Canada
Knowledge of release management and software quality principles
Superior managerial and supervisory capabilities
Visualization of the flow of work through stages of knowledge-discovery
Pull criteria policies for each stage of knowledge discovery
Ticket design – enough information to make a good pull decision into each stage of knowledge-discovery
Strong interpersonal skills, ability to work with stakeholders across the business

Are you looking for an exciting opportunity to lead a team of IT professionals and deliver world-class IT services? We are looking for an experienced Information Technology Service Delivery Manager to join our team and take our IT services to the next level. You will be responsible for developing and implementing strategies to ensure the highest quality of service delivery, while managing the day-to-day operations of the IT department. If you have a passion for technology and a drive to succeed, this is the perfect job for you!

A Information Technology Service Delivery Manager is responsible for managing the delivery of IT services to customers. This includes managing the IT service delivery process, ensuring that customer requirements are met, and providing support and guidance to IT service delivery teams.

What is Information Technology Service Delivery Manager Skills Required?

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Knowledge of IT service delivery processes and best practices
• Ability to manage multiple projects and prioritize tasks
• Knowledge of IT service management tools and software
• Knowledge of IT security and compliance standards

What is Information Technology Service Delivery Manager Qualifications?

• Bachelor’s degree in computer science, information systems, or a related field
• Relevant certifications in IT service management (e.g. ITIL, COBIT, etc.)
• 5+ years of experience in IT service delivery

What is Information Technology Service Delivery Manager Knowledge?

• Knowledge of IT service delivery processes and best practices
• Knowledge of IT service management tools and software
• Knowledge of IT security and compliance standards
• Knowledge of IT infrastructure and operations

What is Information Technology Service Delivery Manager Experience?

• 5+ years of experience in IT service delivery
• Experience in managing IT service delivery teams
• Experience in developing and implementing IT service delivery