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Company | Allied Universal |
Address | Terrace, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Security and Investigations |
Expires | 2023-07-09 |
Posted at | 11 months ago |
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!
- Apply corrective measures as required following the progressive discipline process
- Actively engage in managing the screening checkpoint by monitoring queue length, service levels, reporting on changing needs and seeking additional staff as required
- Manage Service Delivery Managers by acting as a coach and mentor in order to create and maintain an engaged, motivated work force
- Build and maintain a strong customer relationship with assigned business area
- Achieve Key Performance Indicators (KPIs) and ensures compliance with Standard Operating Procedures (SOPs) on a daily basis
- Conduct regular performance reviews and makes recommendations for employee recognition program
- Participate in recruitment, as needed; conduct phone and in-person interviews and skills testing
- Compile reports for the screening area under their management
- Selection and placement of Service Delivery Management personnel; career development of service deliver team members
- Ensure proper time and attendance tracking
- Oversee/conduct workplace investigations with the guidance of Human Resources and senior management
- Assist Service Delivery Managers with dealing with potential complaints, security incidents, etc.
- Must be eligible to apply for Federal Security Clearance
- Ability to work effectively with large employee groups and build partnerships at all levels of the organization
- Minimum of five (5) years of work-related experience in a security management role, preferably in the Aviation Security Industry in a unionized environment
- Must be able to acquire a Transport Canada Security Clearance
- Proficient in office software programs such as Word, Excel, PowerPoint, Google Suite
- A minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, or operational, or unionized environment
- Ability to implement performance management / discipline with direct reports
- Knowledge of relevant security and employment legislation
- Must possess one or more of the following:
- Experience in the management of personnel in a unionized environment
- A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
- Effective time management and organization skills with the ability to prioritize workloads and meet deadlines
- Willingness to work irregular hours / shift work / attend to incidents after hours
- Strong operational focus with the ability to act under pressure and provide creative solutions
- Strong communication, leadership, client service and persuasive skills
- Management experience in the Aviation Security Industry in a unionized environment
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