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Service Delivery Manager Jobs

Service Delivery Supervisor Jobs
By Alstom At Toronto, Ontario, Canada
Grade 12 or higher of education required
3 years of railway experience
Minimize in service failures by identifying potential equipment problems in advance of dispatch, and affecting repairs using all Technical resources available.
Keep up to date with crew operating instructions/notices.
Excellent understanding of equipment - locomotives and coach.
Service Delivery Manager- Airport
By Allied Universal At Sidney, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Management experience in the Aviation Security Industry in a unionized environment
Compile shift reports for the screening area under their management
Conduct workplace investigations with the guidance of Human Resources and senior management
Conduct interviews with employees as per the Attendance Management Policy and Program
Service Delivery Manager- Aviation
By ASP Incorporated At Mississauga, Ontario, Canada
People management and operations experience with a strong focus on metrics, including a solid knowledge of KPI's and SLA's
Minimum of 2-3 years' experience in a management or Aviation, preferably in a security, customer service and/or airport/airline operations environment.
Execute knowledge checks with frontline personnel to ensure effective communication of client requirements.
Post-Secondary education with a Certificate, Diploma or Degree or equivalent work related/industry experience.
We offer competitive salaries and benefits.
Are you passionate about safety & security while seeking opportunities in management?
Service Delivery Manager - End User Computing
By BULL IT CONSULTING LTD At Montreal, Quebec, Canada
• Experience in working with Mobile Device Management (WorkspaceOne, MobileIron, Intune)
• DLP, AV, WSUS, Patch management, VPN, VDI technology
• Patch management, ITSM tools, Microsoft Exchange, O356, MS teams, Azure AD, Proxy, etc.
• Vendor and contract Management
• Provide data driven analysis to management about key improvement and opportunity area
• Inventory management, incident management, change management & problem management
Service Delivery Manager Jobs
By Majorel North America At Waterloo, Ontario, Canada
Bachelor’s degree in Business, Finance, Management or a related field or equivalent work experience.
Must have strong technical, project management, implementation and process improvement skills.
Experience in a leadership role in a large contact center setting with extensive client and senior management interface.
General business acumen, including reporting and analysis, presentation skills, and organizational abilities.
Ensures delivery of Client KPIs and targets including day to day service levels, customer experience, quality measures and compliance measures.
Motivate and effectively performance manage direct reports to ensure delivery of overall targets and the business plan.
Service Delivery Manager – Audio Visual
By Microserve At Burnaby, British Columbia, Canada
Monitor assigned services engagements, ensuring appropriate communication and reporting, and escalating any issues appropriately to management or client staff
Strong understanding of the importance of technical change management protocols in a large client business environment
Manage the Profit and Loss reporting for projects and services engagements related to specific clients
Manage and monitor all aspects of service delivery, including ongoing operational support as well as project-based services
Identify and coordinate resource requirements for potential engagements to allow for the proactive planning and/or procurement of resources
Collaborate with the service coordination team to manage engagement schedules and commitments
Service Delivery Manager - Audio Visual
By Microserve At Calgary, Alberta, Canada
Monitor assigned services engagements, ensuring appropriate communication and reporting, and escalating any issues appropriately to management or client staff
Strong understanding of the importance of technical change management protocols in a large client business environment
Manage the Profit and Loss reporting for projects and services engagements related to specific clients
Manage and monitor all aspects of service delivery, including ongoing operational support as well as project-based services
Identify and coordinate resource requirements for potential engagements to allow for the proactive planning and/or procurement of resources
Collaborate with the service coordination team to manage engagement schedules and commitments
Compliance Service Delivery Manager
By Ntirety At Vancouver, British Columbia, Canada
5+ years of experience in a combination of compliance, risk management, information security and IT jobs
General knowledge of IT audit and risk management / assessment process
Create, communicate and implement for customers a risk-based process for vendor management, including assessment and treatment for risks
Maintain relationships with client management to manage expectations of service, including work products, timing, and the value to be delivered
The ability to build strong client relationships at all levels of an organization from business owners through the C-level management suite
Able to discuss and resolve audit issues and recommendations with client management
Oracle Service Delivery Manager
By Millenilink At Quebec, Canada
Demonstrated project management skills with experience planning, estimating, and executing projects
Proven people management skills with experience coaching and developing team members
Having 5+ years experience with technology delivery projects and/or technology advisory services
Having 5+ years of experience at a consulting firm
Having 3+ years of experience managing and leading direct reports
Ability to gain an understanding of client business processes, and requirements, while also managing expectations and scope as needed
Service Delivery Manager- Airport
By Allied Universal At Prince George, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Management experience in the Aviation Security Industry in a unionized environment
Compile shift reports for the screening area under their management
Conduct workplace investigations with the guidance of Human Resources and senior management
Conduct interviews with employees as per the Attendance Management Policy and Program
Information Technology Service Delivery Manager
By Q1 Technologies, Inc. At Montreal, Quebec, Canada
• Experience in working with Mobile Device Management (WorkspaceOne, MobileIron, Intune)
• DLP, AV, WSUS, Patch management, VPN, VDI technology
• Patch management, ITSM tools, Microsoft Exchange, O356, MS teams, Azure AD, Proxy, etc.
• Vendor and contract Management
• Provide data driven analysis to management about key improvement and opportunity area
• Inventory management, incident management, change management & problem management
Supervisor, Service Delivery Jobs
By City of Brampton At Brampton, Ontario, Canada
Minimum 2 years experience within public transit as operator, or management or dispatch operation is required.
Grade 12 education or equivalent is required.
Minimum 3 years supervisory level experience is an asset.
Excellent oral and written communication and customer service skills.
Centralized Services. This role is accountable to provide full operational coverage within these four key functional areas:
Responsible for the allocation and effective utilization of crewed and fixed spare board operators.
Service Delivery Engineer Jobs
By Xerox At Ontario, Canada
Assists customers and prospects by analyzing and evaluating their print management requirements and needs.
Bachelor's degree or equivalent combination of education and experience.
Strong experience with Windows Servers.
Experience working with Xerox devices.
Knowledge with device moves, MACD, device setup, XSM, XDM, XWS, XWC
Ability to manage and prioritize workloads to meet contractual Service Level Agreements
Service Delivery Manager - Airport
By Allied Universal At Prince George, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Effective time management and organization skills with the ability to prioritize workloads and meet deadlines
Management experience in the Aviation Security Industry in a unionized environment
Selection and placement of Service Delivery Management personnel; career development of service deliver team members
Compile reports for the screening area under their management
Service Delivery Manager - Airport
By Allied Universal At Terrace, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Effective time management and organization skills with the ability to prioritize workloads and meet deadlines
Management experience in the Aviation Security Industry in a unionized environment
Selection and placement of Service Delivery Management personnel; career development of service deliver team members
Compile reports for the screening area under their management
Service Delivery Manager - Airport
By Allied Universal At Comox, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Effective time management and organization skills with the ability to prioritize workloads and meet deadlines
Management experience in the Aviation Security Industry in a unionized environment
Selection and placement of Service Delivery Management personnel; career development of service deliver team members
Compile reports for the screening area under their management
Service Delivery Manager-Airport Jobs
By Allied Universal At Kelowna, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Management experience in the Aviation Security Industry in a unionized environment
Compile shift reports for the screening area under their management
Conduct workplace investigations with the guidance of Human Resources and senior management
Conduct interviews with employees as per the Attendance Management Policy and Program
2. Service Delivery Manager Jobs
By Emonics LLC At Montreal, Quebec, Canada
·Manage all IT system changes and initiatives to the executive staff as required.
·Design and setup all executive leadership IT requirements for meetings.
·Ensure all unified communication appliances are functional.
Service Delivery Manager Jobs
By Emonics LLC At Montreal, Quebec, Canada
Daily check-ins with the C-Level executive assistants. Own and manage incident resolution from end-to-end in a highly responsive manner.
Manage all IT system changes and initiatives to the executive staff as required.
Design and setup all executive leadership IT requirements for meetings.
Develop and implement detailed plans for Executive-level projects resulting in highly effective and efficient delivery of technical solutions.
Ensure all unified communication appliances are functional.
Business Analyst - Hr Service Delivery
By Robert Half At Vancouver, British Columbia, Canada
Change management experience working in a fast-paced environment
Update weekly project dashboard & reports and perform other project management support related duties
In Addition, The Following Skills And Experience Are Desired
Experience with reviewing, documenting and improving business processes and system improvements
Strong communication and interpersonal skills
Visio experience is a must

Are you looking for a challenging and rewarding role in service delivery? We are looking for an experienced Service Delivery Manager to join our team and help us provide exceptional service to our customers. You will be responsible for overseeing the day-to-day operations of our service delivery team, ensuring that our customers receive the highest quality of service. If you are an organized and motivated individual with a passion for customer service, then this is the perfect opportunity for you!

A Service Delivery Manager is responsible for managing the delivery of services to customers. They are responsible for ensuring that services are delivered on time, within budget, and to the customer's satisfaction.

What is Service Delivery Manager Skills Required?

• Excellent communication and interpersonal skills
• Ability to manage multiple projects and prioritize tasks
• Strong problem-solving and analytical skills
• Knowledge of service delivery processes and procedures
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Knowledge of customer service principles and practices
• Knowledge of IT service management principles and practices

What is Service Delivery Manager Qualifications?

• Bachelor's degree in business, IT, or a related field
• Relevant certifications in IT service management
• 5+ years of experience in service delivery management

What is Service Delivery Manager Knowledge?

• Knowledge of IT service management principles and practices
• Knowledge of customer service principles and practices
• Knowledge of service delivery processes and procedures
• Knowledge of project management principles and practices

What is Service Delivery Manager Experience?

• 5+ years of experience in service delivery management
• Experience in managing multiple projects and prioritizing tasks
• Experience in working with customers to ensure satisfaction
• Experience in working with IT teams to ensure service delivery
Respons