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Service Delivery Manager-Airport Jobs
Company | Allied Universal |
Address | Kelowna, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Security and Investigations |
Expires | 2023-08-07 |
Posted at | 10 months ago |
Overview
- Apply corrective measures as required following the progressive discipline process
- Achieve Key Performance Indicators (KPIs) and ensures compliance with Standard Operating Procedures (SOPs) on a daily basis
- Conduct workplace investigations with the guidance of Human Resources and senior management
- Build and maintains a strong customer relationship with assigned business area
- Assign staff to screening positions, monitors breaks, conducts specified training, and accommodates language requirements
- Conduct regular performance reviews and makes recommendations for employee recognition program
- Conduct interviews with employees as per the Attendance Management Policy and Program
- Assists in recruitment as needed
- Actively engage in managing the screening checkpoint by monitoring queue length, service levels, reporting on changing needs and seeking additional staff from the Operation Center when required
- Compile shift reports for the screening area under their management
- Manage Screening Officers by acting as a coach and mentor in order to create and maintain an engaged, motivated work force
- Assist Screening Officers in dealing with complaints, security incidents, and other issues
- Minimum of three (3) year of work-related experience in a protective service leadership role, preferably in the Aviation Security Industry in a unionized environment
- Ability to implement performance management / discipline with direct reports
- Must be able to acquire a Transport Canada Security Clearance
- Ability to work effectively with large employee groups and build partnerships at all levels of the organization
- Experience in the management of personnel in a unionized environment
- Willingness to work irregular hours / shift work / attend to incidents after hours
- A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
- Strong communication, leadership, client service and persuasive skills
- Must possess one or more of the following:
- Licensing requirements are subject to province and/or local laws and regulations and may be required prior to employment
- Strong operational focus with the ability to act under pressure and provide creative solutions
- Knowledge of relevant security and employment legislation
- Must be eligible to apply for Federal Security Clearance
- A minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, or operational, or unionized environment
- Ability to use office software programs such as Word, Excel, and PowerPoint
- Management experience in the Aviation Security Industry in a unionized environment
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