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Service Delivery Project Manager Jobs

Senior Planning Manager - Project Delivery
By Infrastructure Ontario At Toronto, Ontario, Canada
Substantial experience in construction management is required
Team building and management and cross-functional collaboration
Experience or education in Urban Planning, Architecture, Engineering, or a related construction field
Strong knowledge of regulatory requirements, environmental impact assessments, and sustainability practices
Assisting in the overall project management process, providing insights and guidance during the planning phase
Significant experience collaborating with internal and external stakeholders to understand their needs, requirements, and concerns related to the project
Sr Project Manager/Delivery Lead
By CGI At Toronto, Ontario, Canada
• • Provide program management support on various initiatives.
• 7+ years Project Management
• Program Management would be an asset
• 7-10 years’ experience in a PMO for a large organization
• Collaborate with other groups on project and portfolio status.
• Support and coordinate the development of material for IT to the quarterly meetings.
General Manager Project Delivery - Merit
By Cementation Americas At Vancouver, British Columbia, Canada
An experienced and skilled manager.
Support the management of existing Client relationships to ensure continued engagement and identification of expanded scope of work.
Minimum 5 years in a Senior Management Project Delivery role.
Lead staff to ensure that prerequisites (prequalification or getting on a vendor list) are fulfilled within a timely manner.
Build and market new offer sheets that bundle existing Merit and Cementation Project Delivery and Mine Studies services.
Monitor industry market trends, and continuously evolve the companies offering and matching resources accordingly.
Service Delivery Manager- Airport
By Allied Universal At Sidney, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Management experience in the Aviation Security Industry in a unionized environment
Compile shift reports for the screening area under their management
Conduct workplace investigations with the guidance of Human Resources and senior management
Conduct interviews with employees as per the Attendance Management Policy and Program
Service Delivery Manager- Aviation
By ASP Incorporated At Mississauga, Ontario, Canada
People management and operations experience with a strong focus on metrics, including a solid knowledge of KPI's and SLA's
Minimum of 2-3 years' experience in a management or Aviation, preferably in a security, customer service and/or airport/airline operations environment.
Execute knowledge checks with frontline personnel to ensure effective communication of client requirements.
Post-Secondary education with a Certificate, Diploma or Degree or equivalent work related/industry experience.
We offer competitive salaries and benefits.
Are you passionate about safety & security while seeking opportunities in management?
Service Delivery Manager Jobs
By Majorel North America At Waterloo, Ontario, Canada
Bachelor’s degree in Business, Finance, Management or a related field or equivalent work experience.
Must have strong technical, project management, implementation and process improvement skills.
Experience in a leadership role in a large contact center setting with extensive client and senior management interface.
General business acumen, including reporting and analysis, presentation skills, and organizational abilities.
Ensures delivery of Client KPIs and targets including day to day service levels, customer experience, quality measures and compliance measures.
Motivate and effectively performance manage direct reports to ensure delivery of overall targets and the business plan.
Service Delivery Manager – Audio Visual
By Microserve At Burnaby, British Columbia, Canada
Monitor assigned services engagements, ensuring appropriate communication and reporting, and escalating any issues appropriately to management or client staff
Strong understanding of the importance of technical change management protocols in a large client business environment
Manage the Profit and Loss reporting for projects and services engagements related to specific clients
Manage and monitor all aspects of service delivery, including ongoing operational support as well as project-based services
Identify and coordinate resource requirements for potential engagements to allow for the proactive planning and/or procurement of resources
Collaborate with the service coordination team to manage engagement schedules and commitments
Service Delivery Manager - Audio Visual
By Microserve At Calgary, Alberta, Canada
Monitor assigned services engagements, ensuring appropriate communication and reporting, and escalating any issues appropriately to management or client staff
Strong understanding of the importance of technical change management protocols in a large client business environment
Manage the Profit and Loss reporting for projects and services engagements related to specific clients
Manage and monitor all aspects of service delivery, including ongoing operational support as well as project-based services
Identify and coordinate resource requirements for potential engagements to allow for the proactive planning and/or procurement of resources
Collaborate with the service coordination team to manage engagement schedules and commitments
Compliance Service Delivery Manager
By Ntirety At Vancouver, British Columbia, Canada
5+ years of experience in a combination of compliance, risk management, information security and IT jobs
General knowledge of IT audit and risk management / assessment process
Create, communicate and implement for customers a risk-based process for vendor management, including assessment and treatment for risks
Maintain relationships with client management to manage expectations of service, including work products, timing, and the value to be delivered
The ability to build strong client relationships at all levels of an organization from business owners through the C-level management suite
Able to discuss and resolve audit issues and recommendations with client management
Senior Project Manager - Project Design & Delivery
By Winnipeg Regional Health Authority (WRHA) At Winnipeg, Manitoba, Canada
You can both lead as well as participate within a diverse skill and experience background and remotely located team.
Relevant healthcare education, management and public sector administration are considered assets as is professional accreditation and continuing education.
Working knowledge of construction contract law, CCDC documents, public tendering practices, business management and business ethics principles required.
An experienced team of dedicated professionals focused on project success.
Able to recognize critical issues and take appropriate proactive action based on your experience and expertise.
Successful completion of post-secondary education in Architecture, Engineering, Interior Design, Environmental Design, Engineering Technology or Architectural Technology, or equivalent is required.
Project Manager - Project Design & Delivery
By Winnipeg Regional Health Authority (WRHA) At Winnipeg, Manitoba, Canada
You can both lead as well as participate within a diverse skill and experience background and remotely located team.
Relevant healthcare education, management and public sector administration are considered assets as is professional accreditation and continuing education.
Working knowledge of construction contract law, CCDC documents, public tendering practices, business management and business ethics principles required.
An experienced team of dedicated professionals focused on project success.
Able to recognize critical issues and take appropriate proactive action based on your experience and expertise.
Successful completion of post-secondary education in Architecture, Engineering, Interior Design, Environmental Design, Engineering Technology or Architectural Technology, or equivalent is required.
Sailpoint Delivery/Project Manager
By Apptoza Inc. At Canada
• Experience performing system study, analysis, functional and data requirements analysis, plan, estimate, and documentation preparation;
• Identify and plan project changes through the Customer’s Change Management procedure;
• Participate to resolve project issues/risks through the Customer’s issue/risk management procedure
Role : SailPoint Delivery/Project Manager
At least 10 years of overall experience in IAM;
• Proficient oral communications and written skills, including giving formal presentations to different audiences; and
Oracle Service Delivery Manager
By Millenilink At Quebec, Canada
Demonstrated project management skills with experience planning, estimating, and executing projects
Proven people management skills with experience coaching and developing team members
Having 5+ years experience with technology delivery projects and/or technology advisory services
Having 5+ years of experience at a consulting firm
Having 3+ years of experience managing and leading direct reports
Ability to gain an understanding of client business processes, and requirements, while also managing expectations and scope as needed
Project Manager - Iam - Sailpoint Delivery 10+Exp
By Apptoza Inc. At Canada
• Experience performing system study, analysis, functional and data requirements analysis, plan, estimate, and documentation preparation;
• Identify and plan project changes through the Customer’s Change Management procedure;
• Participate to resolve project issues/risks through the Customer’s issue/risk management procedure
Role :Project Manager - IAM - SailPoint Delivery10+Exp
• At least 10 years of overall experience in IAM;
• Proficient oral communications and written skills, including giving formal presentations to different audiences; and
Project Delivery Manager [Td Bank]
By CareerBeacon At Toronto, Ontario, Canada
Prior experience in organizational change management/delivery and project leadership.
Facilitate detailed requirements discussions across stakeholder groups and promote optimal testing plan/strategies.
Proactively identify and manage cross-stakeholder group interdependencies.
High-level of organizational awareness and demonstrated ability to effectively lead/manage projects with wide breadth of cross-stakeholder impacts.
Exceptional communication skills (written and verbal), including ability to formulate concise and impactful methods of communication.
The Manager / Stream Lead Will Be Expected To
Service Delivery Manager- Airport
By Allied Universal At Prince George, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Management experience in the Aviation Security Industry in a unionized environment
Compile shift reports for the screening area under their management
Conduct workplace investigations with the guidance of Human Resources and senior management
Conduct interviews with employees as per the Attendance Management Policy and Program
Is Delivery Project Manager
By FortisBC At Surrey, British Columbia, Canada
Guide projects using your knowledge of project management principles and methodology, vendor relationship management, and resource planning.
Certification as a Project Management Professional is preferred.
Demonstrated experience with one or more project management methodologies, such as PMI PMBOK, PRINCE2, and Agile.
Pursue continuous innovation to implementation, training and project management materials and practices.
Manage shifting priorities, demands, and timelines Influence and spur change to facilitate and enhance performance within a project team.
Excellent attention-to-detail and reporting skills to track project financials and identify variances.
Senior Manager Project Delivery
By Cenovus Energy At Calgary, Alberta, Canada
Project Management Professional (PMP) certification is an asset
Plan and schedule project timelines, workflow and achievements using the Cenovus Project Management Office (CPMO) Delivery Execution Framework, tools and processes.
Perform effective risk management to resolve issues/conflicts that may arise within the project/program team
Delegate project/program tasks based on staff members’ individual strengths, abilities and experience levels
Guide the work and performance of Project Managers assigned to projects in their scope.
Assist with the development and continuous improvement of CPMO processes and capabilities
Senior Manager, Project Delivery [Scotiabank]
By CareerBeacon At Toronto, Ontario, Canada
Exemplary project management skills including multiple aspects of the PMBOK (i.e. Project Management Institute's PM Body Of Knowledge)
Excellent stakeholder management and influencing skills, capable of balancing multiple perspectives, effective at all levels up to senior executive
Holding a valid PMP designation from the Project Management Institute (PMI) or other valid program management certification (e.g. Prince 2)
Primary Manager: Director, FCRM Business Analysis CoE and Release Management
Directs strategic GRM projects within the lines of business and provides integrated management of subsidiary projects and internal or external stakeholders.
We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
Senior Project Manager, Product Management And Delivery
By Ontario Health | Santé Ontario At Toronto, Ontario, Canada
Experience managing other Project Management resources assigned to the same projects
Demonstrated experience utilizing various Project Management and Software development methodologies and frameworks such as Waterfall and Agile and others
Strong working knowledge of the Project Management and Software Development Life Cycles
Superior leadership and communication skills to manage both team members and senior management
Program and Portfolio management knowledge is an asset
Ability to take broad concepts and turn them into achievable plans and manage the plans from requirements through design and implementation

Are you an experienced Service Delivery Project Manager looking for a new challenge? Join our team and help us deliver innovative solutions to our customers! We are looking for a motivated individual with excellent communication and organizational skills to manage our service delivery projects. If you have a passion for delivering high-quality services and a commitment to customer satisfaction, then this is the job for you!

Overview A Service Delivery Project Manager is responsible for managing the delivery of IT services to customers. They are responsible for ensuring that the services are delivered on time, within budget, and to the customer's satisfaction. They must have a strong understanding of the customer's needs and be able to develop and implement strategies to meet those needs. Detailed Job Description The Service Delivery Project Manager is responsible for managing the delivery of IT services to customers. This includes developing and implementing strategies to meet customer needs, managing customer relationships, and ensuring that services are delivered on time, within budget, and to the customer's satisfaction. The Service Delivery Project Manager will also be responsible for developing and maintaining project plans, tracking progress, and reporting on project status. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to manage multiple projects simultaneously
• Ability to work independently and as part of a team
• Knowledge of project management principles and techniques
• Knowledge of IT service delivery processes
• Knowledge of customer service principles
• Knowledge of IT systems and technologies
Job Qualifications
• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT service delivery
• Project Management Professional (PMP) certification
• ITIL certification
Job Knowledge
• Knowledge of IT service delivery processes
• Knowledge of customer service principles
• Knowledge of IT systems and technologies
• Knowledge of project management principles and techniques
• Knowledge of software development life cycle
Job Experience
• 5+ years of experience in IT service delivery
• Experience in managing customer relationships
• Experience in developing and implementing strategies to meet customer needs
• Experience in developing and maintaining project plans
• Experience in tracking progress and reporting on project status
Job Responsibilities
• Develop and implement strategies to meet customer needs
• Manage customer relationships
• Ensure that services are delivered on time, within budget, and to the customer's satisfaction
• Develop and maintain project plans
• Track progress and report on project status
• Monitor and report on project performance
• Identify and resolve project issues
• Provide technical guidance and support to project team members