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Senior Service Delivery Manager Jobs

Senior Service Delivery Consultant
By SimCorp At Toronto, Ontario, Canada
Knowledge and experience in Front to Back Office modules
Minimum ten-year work experience in the financial services industry and five-year work experience in SimCorp Dimension
Strong interpersonal skills, proactive nature and a natural drive for problem solving.
A degree in finance or economics.
You have excellent analytical skills and are used to working in a structured way.
Excellent communication and presentation skills and fluency in English (spoken and written)
Senior Manager, Client Design & Delivery
By Cadillac Fairview At Calgary, Alberta, Canada
Provide advanced technical and professional expertise in the management and execution of all Client projects.
Provide leadership to direct reports. This includes training and development, objective setting, coaching and overall performance management.
Attend appropriate Leasing meetings regarding incoming/current Clients opening schedules and communicate Client information to the respective Manager in a proactive manner.
Ability to undertake and effectively manage large-scale projects,
Strong written and verbal communication skills with the ability to deliver complex and sensitive messages with tact and diplomacy,
Strong organizational and prioritization skills with a focus on achieving deadlines and delivering results,
Service Delivery Manager- Airport
By Allied Universal At Sidney, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Management experience in the Aviation Security Industry in a unionized environment
Compile shift reports for the screening area under their management
Conduct workplace investigations with the guidance of Human Resources and senior management
Conduct interviews with employees as per the Attendance Management Policy and Program
Service Delivery Manager- Aviation
By ASP Incorporated At Mississauga, Ontario, Canada
People management and operations experience with a strong focus on metrics, including a solid knowledge of KPI's and SLA's
Minimum of 2-3 years' experience in a management or Aviation, preferably in a security, customer service and/or airport/airline operations environment.
Execute knowledge checks with frontline personnel to ensure effective communication of client requirements.
Post-Secondary education with a Certificate, Diploma or Degree or equivalent work related/industry experience.
We offer competitive salaries and benefits.
Are you passionate about safety & security while seeking opportunities in management?
Senior Product Delivery Manager
By GEOTAB At Oakville, Ontario, Canada
Minimum of 5-8 years project/program management, or product ownership experience in a technology organization.
PMP or Project Management Certification strongly preferred
Post-Secondary Degree specialization in Computer Science, Electrical/Computer Engineering, Business Management or a related field.
Understand and document stakeholder requirements for specific products, and translate them into technical requirements as necessary.
Collaborate with the Product/Program Managers (if applicable) to ensure processes are properly followed in all stages of the life cycle.
Participate in establishing best practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
Service Delivery Manager Jobs
By Majorel North America At Waterloo, Ontario, Canada
Bachelor’s degree in Business, Finance, Management or a related field or equivalent work experience.
Must have strong technical, project management, implementation and process improvement skills.
Experience in a leadership role in a large contact center setting with extensive client and senior management interface.
General business acumen, including reporting and analysis, presentation skills, and organizational abilities.
Ensures delivery of Client KPIs and targets including day to day service levels, customer experience, quality measures and compliance measures.
Motivate and effectively performance manage direct reports to ensure delivery of overall targets and the business plan.
Senior Delivery Manager, Digital Employee Experiences
By Adobe At Ottawa, Ontario, Canada
Experience in Program and Project Management, Agile Framework and SCRUM Delivery.
BA or BS degree in a related field; MBA, Management Consulting is a plus
10+ years of shown experience in strategic operational roles, partnering directly with senior leaders
Outstanding ability to program manage complex operations, and proactively design, implement, and lead change initiatives
Ability to use critical thinking skills to breakdown sizable problems into meaningful pieces, and leverage data to derive insights
Superb judgment and integrity, including excellent decision-making skills
Senior Service Manager Jobs
By OneWeb At Ottawa, Ontario, Canada
Become an integral part of the OneWeb Service Management Team
Implement a governance framework that you know from vast experience will support both the Distribution Partner and OneWeb’s requirements
Provide KPI and SLA management across your nominated Distribution Partner portfolios as per the definition in the contract
Drive Customer Experience to the Stars
Work with both internal stakeholders and our Distribution Partners to create a customer experience model
Manage the customer satisfaction program & embrace continual service improvement
Senior Program Manager- People & Culture (Hr) Service Delivery * Hybrid * Vancouver
By lululemon At Vancouver, British Columbia, Canada
Collaborate, partner and seek input from People Experience Center Leaders/ Team
Manage program delivery to scope, schedule and within available budget
5+ years of relevant experience in People & Culture roles, preferable with a background in Service Delivery
5+ years of experience in large-scale operating model transformation programs (or equivalent experience)
Acknowledge the presence of choice in every moment and take personal responsibility for your life.
Develop 1-3yr roadmap for Service Delivery transformation and associated resources required
Compliance Service Delivery Manager
By Ntirety At Vancouver, British Columbia, Canada
5+ years of experience in a combination of compliance, risk management, information security and IT jobs
General knowledge of IT audit and risk management / assessment process
Create, communicate and implement for customers a risk-based process for vendor management, including assessment and treatment for risks
Maintain relationships with client management to manage expectations of service, including work products, timing, and the value to be delivered
The ability to build strong client relationships at all levels of an organization from business owners through the C-level management suite
Able to discuss and resolve audit issues and recommendations with client management
Oracle Service Delivery Manager
By Millenilink At Quebec, Canada
Demonstrated project management skills with experience planning, estimating, and executing projects
Proven people management skills with experience coaching and developing team members
Having 5+ years experience with technology delivery projects and/or technology advisory services
Having 5+ years of experience at a consulting firm
Having 3+ years of experience managing and leading direct reports
Ability to gain an understanding of client business processes, and requirements, while also managing expectations and scope as needed
Service Delivery Manager- Airport
By Allied Universal At Prince George, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Management experience in the Aviation Security Industry in a unionized environment
Compile shift reports for the screening area under their management
Conduct workplace investigations with the guidance of Human Resources and senior management
Conduct interviews with employees as per the Attendance Management Policy and Program
Senior Manager Project Delivery
By Cenovus Energy At Calgary, Alberta, Canada
Project Management Professional (PMP) certification is an asset
Plan and schedule project timelines, workflow and achievements using the Cenovus Project Management Office (CPMO) Delivery Execution Framework, tools and processes.
Perform effective risk management to resolve issues/conflicts that may arise within the project/program team
Delegate project/program tasks based on staff members’ individual strengths, abilities and experience levels
Guide the work and performance of Project Managers assigned to projects in their scope.
Assist with the development and continuous improvement of CPMO processes and capabilities
Senior Manager, Project Delivery [Scotiabank]
By CareerBeacon At Toronto, Ontario, Canada
Exemplary project management skills including multiple aspects of the PMBOK (i.e. Project Management Institute's PM Body Of Knowledge)
Excellent stakeholder management and influencing skills, capable of balancing multiple perspectives, effective at all levels up to senior executive
Holding a valid PMP designation from the Project Management Institute (PMI) or other valid program management certification (e.g. Prince 2)
Primary Manager: Director, FCRM Business Analysis CoE and Release Management
Directs strategic GRM projects within the lines of business and provides integrated management of subsidiary projects and internal or external stakeholders.
We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
Service Delivery Manager - Airport
By Allied Universal At Prince George, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Effective time management and organization skills with the ability to prioritize workloads and meet deadlines
Management experience in the Aviation Security Industry in a unionized environment
Selection and placement of Service Delivery Management personnel; career development of service deliver team members
Compile reports for the screening area under their management
Service Delivery Manager - Airport
By Allied Universal At Terrace, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Effective time management and organization skills with the ability to prioritize workloads and meet deadlines
Management experience in the Aviation Security Industry in a unionized environment
Selection and placement of Service Delivery Management personnel; career development of service deliver team members
Compile reports for the screening area under their management
Service Delivery Manager - Airport
By Allied Universal At Comox, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Effective time management and organization skills with the ability to prioritize workloads and meet deadlines
Management experience in the Aviation Security Industry in a unionized environment
Selection and placement of Service Delivery Management personnel; career development of service deliver team members
Compile reports for the screening area under their management
Service Delivery Manager-Airport Jobs
By Allied Universal At Kelowna, British Columbia, Canada
A Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
Experience in the management of personnel in a unionized environment
Management experience in the Aviation Security Industry in a unionized environment
Compile shift reports for the screening area under their management
Conduct workplace investigations with the guidance of Human Resources and senior management
Conduct interviews with employees as per the Attendance Management Policy and Program
2. Service Delivery Manager Jobs
By Emonics LLC At Montreal, Quebec, Canada
·Manage all IT system changes and initiatives to the executive staff as required.
·Design and setup all executive leadership IT requirements for meetings.
·Ensure all unified communication appliances are functional.
Service Delivery Manager Jobs
By Emonics LLC At Montreal, Quebec, Canada
Daily check-ins with the C-Level executive assistants. Own and manage incident resolution from end-to-end in a highly responsive manner.
Manage all IT system changes and initiatives to the executive staff as required.
Design and setup all executive leadership IT requirements for meetings.
Develop and implement detailed plans for Executive-level projects resulting in highly effective and efficient delivery of technical solutions.
Ensure all unified communication appliances are functional.

Are you an experienced Senior Service Delivery Manager looking for a new challenge? We are looking for an innovative and driven individual to join our team and lead our service delivery operations. You will be responsible for ensuring that our services are delivered on time and to the highest quality standards. If you have a passion for customer service and a commitment to excellence, we want to hear from you!

Overview:

A Senior Service Delivery Manager is responsible for overseeing the delivery of services to customers. They are responsible for ensuring that customer service standards are met, that customer satisfaction is maintained, and that customer service issues are resolved in a timely and efficient manner. They must also ensure that service delivery processes are efficient and cost-effective.

How To Become an Senior Service Delivery Manager:

To become a Senior Service Delivery Manager, you will need to have a combination of education, experience, and skills. A bachelor’s degree in business, management, or a related field is typically required. You should also have several years of experience in customer service, project management, or a related field. Additionally, you should have strong communication, problem-solving, and organizational skills.

Senior Service Delivery Manager Skills:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of service delivery processes
• Knowledge of customer service standards
• Ability to work under pressure
• Knowledge of project management principles

What is Senior Service Delivery Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of service delivery processes
• Knowledge of project management principles
• Knowledge of customer service standards
• Knowledge of customer service software
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting tools

What is Senior Service Delivery Manager Responsibilities?

• Oversee the delivery of services to customers
• Ensure customer service standards are met
• Monitor customer satisfaction levels
• Resolve customer service issues in a timely and efficient manner
• Develop and implement service delivery processes
• Monitor service delivery processes for efficiency and cost-effectiveness
• Develop and implement customer service policies and procedures
• Train and mentor customer service staff
• Monitor customer service staff performance

What is Senior Service Delivery Manager Experience?

• Previous experience in customer service, project management, or a related field
• Previous experience in a managerial role
• Previous experience in developing and implementing service delivery processes
• Previous experience in developing and implementing customer service policies and procedures
• Previous experience in training and mentoring customer service staff

What is Senior Service Delivery Manager Qualifications?

• Bachelor’s degree in business, management, or a related field
• Several years of experience in customer service, project management, or a related field
• Strong communication, problem-solving, and organizational skills

Senior Service Delivery Manager Education:

• Bachelor’s degree in business, management, or a related field
• Professional certifications in customer service, project management, or a related field

Tools to Help Senior Service Delivery Manager Work Better:

• Customer service software
• Customer relationship management (CRM) systems
• Data analysis and reporting tools
• Project management software
• Collaboration tools

Good Tips to Help Senior Service Delivery Manager Do More Effectively:

• Develop and implement customer service policies and procedures
• Monitor customer service staff performance
• Develop and implement service delivery processes
• Monitor customer satisfaction levels
• Resolve customer service issues in a timely and efficient manner
• Train and mentor customer service staff
• Monitor service delivery processes for efficiency and cost-effectiveness

Common Senior Service Delivery Manager Interview Questions:

• What experience do you have in customer service?
• What experience do you have in project management?
• How would you handle a customer service issue?
• What customer service policies and procedures have you developed and implemented?
• How do you ensure customer satisfaction levels are maintained?
• How do you ensure service delivery processes are efficient and cost-effective?