Senior Service Manager Jobs

Senior Service Manager – Channel Operations

With OneWeb, You’ll Get To:

• Be part of the technology revolution in Space
• Drive Customer Experience to the Stars
• Stimulate operational excellence in a very dynamic and motivated cross-functional team
• Accelerate your career through fast paced experiential learning and executive-level exposure
• Work with razor-sharp colleagues in a company where people come first

Who You Are: You’re a customer experience evangelist, and the success of the customer is your success. You’re intrigued by the possibility to create a customer experience framework in a high-tech company. You’re sparked by a fast pace and new challenges, you’re a recognized leader within your domain and your talent is to bring people together and to drive fantastic customer experience. The telecommunications world is not new to you, and becoming part of an innovative company in the space sector is just a dream come true. You want to make a real difference in the world by revolutionizing technology in Space.

What You’ll Do:

• Active involvement & contribution to regular commercial account review meetings
• Mentor our Distribution Partners on how to gain value from our Digital Products suite
• Develop, produce & present network performance reports that provide meaningful insight into all contracted services
• Work with both internal stakeholders and our Distribution Partners to create a customer experience model
• Acts as a trusted adviser - Develops long-term relationships based on confidence & trust & as appropriate to the Distribution Partner
• Become an integral part of the OneWeb Service Management Team
• Provide KPI and SLA management across your nominated Distribution Partner portfolios as per the definition in the contract
• Manage the customer satisfaction program & embrace continual service improvement
• Implement a governance framework that you know from vast experience will support both the Distribution Partner and OneWeb’s requirements
• Deliver fantastic results & delight our Distribution Partners by demonstrating value & driving positive customer experience

What It Takes:

• Demonstrated success in creating & developing customer relationships, with focus placed upon customer experience
• 5+ years professional experience within the Satellite & Telecommunications space

What We’d Love:

• Background in any of the following sectors : Enterprise, Government, Maritime, Aviation
• ITIL certification preferable
• Experience within Satellite Communications & Telecommunications

Where You’ll Be: Remote position based in Canada (Toronto, preferred)

OneWeb is a global leader in connectivity from Space. We are building a constellation of Low Earth Orbit satellites with a network of global gateway stations and a range of user terminals to provide an affordable, fast, high-bandwidth and low-latency broadband communications services, connected to the IoT future and a pathway to 5G. Find out more at http://www.oneweb.world

OneWeb treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by OneWeb and acknowledge notice of, and understand the terms of OneWeb’s Privacy Policy (as amended from time to time).