Senior Delivery Manager, Digital Employee Experiences

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

The Senior Delivery Manager will partner with the Senior Director, Digital Experiences and Insight and their leadership team to develop, run, and scale key initiatives, processes, and operations across a distributed team. The ideal candidate possesses strong business intuition, exceptional operational and program management skills, and motivational change leadership. You are always ready to “roll up” your sleeves and dig into details to assess business needs and identify gaps in strategy and operations. You can turn complex problems into prioritized, well-executed solutions that drive impact. You thrive in a dynamic, fast-faced environment, seek to learn, and grow as the organization evolves, and are always thinking of the needs of the team and business.

The Digital Experiences and Insight team optimizes digital experiences for people to do their best work by optimizing business workflows and connecting the enterprise with trusted data that drive strategic decisions. To delight customers Adobe must deliver highly available online services with self-service features – To enable this, the team must build and run innovative solutions to sophisticated business problems. Availability, Reliability, Performance and User Experience are all key differentiators in delivering services to customers from Adobe’s hybrid-cloud environment.

What You’ll Do

• Be responsible for the Agile Framework and foundational scrum processes for continuous improvement throughout the organization including intake ownership, data-driven processes, cost effectiveness, organizational change processes, and delivery expectations to ensure a high-level of customer service ensuring platform satisfaction
• Support day-to-day operations, including facilitating prioritization, preparing notes and presentations for external\internal meetings.
• Help drive the strategy developed by the leadership team. This includes developing OKRs and supervising key metrics.
• Support the organization's leadership team, including running weekly leadership team meetings and monthly All-Hands, orchestrating annual and multi-year/strategic-planning, and driving business performance review to evaluate progress towards goals.
• Collaborate with Centers of Excellence on multi-functional initiatives, including alignment of resources to the stated vision and strategy, and ensuring clear and consistent roll-outs of programs and processes
• Evolve and lead operations for the global organization, including establishing standard methodologies, optimizing processes, and driving team synchronicity, engagement and efficiency

What You Need To Succeed

• BA or BS degree in a related field; MBA, Management Consulting is a plus
• Demonstrated ability to build relationships and partnerships at all levels of the organization, identify and align diverse perspectives, and advise and influence senior partners
• Ability to use critical thinking skills to breakdown sizable problems into meaningful pieces, and leverage data to derive insights
• Meticulously detail-oriented, excellent communication, written, and verbal skills, and solid attention to detail
• Comfort with ambiguity, a can-do attitude, and the ability to learn, grow, and take on expanded duties as business needs evolve
• Experience in Program and Project Management, Agile Framework and SCRUM Delivery.
• Outstanding ability to program manage complex operations, and proactively design, implement, and lead change initiatives
• Superb judgment and integrity, including excellent decision-making skills
• 10+ years of shown experience in strategic operational roles, partnering directly with senior leaders

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $130,900 -- $237,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.