Senior Project Manager (Ocio)

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
PointClickCare is the leading cloud-based software provider for the senior care market in North America. Driven by a passion for innovation and technology, we’re building solutions that have a true impact on people’s lives. Recently named one of Deloitte’s fastest growing technology companies and Canada’s best managed companies, PointClickCare provides vast opportunities and a great culture for our employees. PointClickCare is a dynamic environment to advance your career while performing meaningful work with great people.
Position Summary
Reporting to the Director, Portfolio Management you will act as the primary client liaison to lead the Implementation of projects within PointClickCare. The ideal candidate will have experience managing complex projects in the areas such as process improvement, systems implementations, system modification, reporting and data management in an internal service provider environment and have a proven track record of successfully attaining project objectives.
Key Responsibilities

• Successfully manage several competing priorities, taking personal ownership for project outcomes
• Manage project scope by assessing requirement change, determining and conveying impact on budget, time and risk.
• Perform project kick-off meetings with customer and delivery resources
• Foster continued growth of the team’s project management capabilities, improving knowledge and experience within the assigned business solution
• Identify project scope and objective working closely with the applicable business unit
• Thoroughly understand the customer’s business and technical needs
• Identify, negotiate and manage required resources ensuring they understand what is expected of them, what they should expect from one another and are aligned with priorities to ensure schedule, budget and quality are always in focus
• Manage all project team communication, including clear and concise communication of complex or strategic project status to senior leadership
• Contribute to the overall goals and objectives of the department
• Create and manage project plans, deliverables and timelines. Factoring independencies and contingencies across multiple related projects and using best practices
• Proactively follows escalation and change control processes. Escalating concerns to immediate manager and senior management when appropriate. Driving ownership of decisions to the level where the accountability of the decision must lie
• Act as primary interface to business units during all phases of the project
• Manage the day-to-day implementation of operational project aspects, defining project tasks and resource allocation
• Anticipate, identify and resolve risks and issues in a timely manner.  Maintaining focus of difference of options, building consensus prior to making a decision, sharing own knowledge and experiences to Influence project direction and solutions

Required Experience

• Ability to self-manage, and monitor and track key performance indicators 
• Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars
• Great attitude and work ethic
• Previous experience with system implementation and modification, process improvement, data management and reporting
• Proficient in project management tools like Smartsheet, JIRA etc.
• Strong leadership and relationship building capabilities, with ability to negotiate with and influence others to drive successful project outcomes
• Excellent knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
• 5-10 years’ experience in project management
• Quick learner with strong analytical and problem-solving skills
• Self-starter, quick and assertive with the ability to take on new challenges
• Excellent interpersonal and communication skills
• PMP or Prince II designation an asset
• Exceptional time management skills
• An attention to detail and a passion to achieve quality outcomes

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
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