Supervisor, Museum And Culture Experiences

When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment.

As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options. Our corporate values are integrity, service, inclusion, wellness, and learning. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

Resumes are being accepted for the position of Supervisor, Museum and Culture Experiences for Guelph Museums and Culture, within the Culture and Recreation Department. Reporting to the Manager, Museums and Culture, this position leads the development and delivery of inclusive, accessible, interactive, and enlightening experiences that nurture interest and engagement in history, art, and culture, and that cultivate a connection to place. Guided by goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

Your role

• Responsible for planning, development, execution, and evaluation of visitor reception, customer service, public programming, special events, facility rentals, food and beverage service, volunteer coordination, health and safety, and facility maintenance.
• Be responsible to work and ensure that all staff supervised; work in compliance with the Occupational Health and Safety Act and Regulations, the City of Guelph Policies & Procedures including Occupational Health, Safety and Workplace Violence Policy, as well as established industry guidelines.
• Recruit, train, coach and evaluate staff; provide coaching for improved performance; develop goals and objectives and conduct annual performance appraisals for Education Coordinator (FT CUPE 973), Cleaner (FT CUPE 241), Customer Service Assistants (PT), Bookings Coordinator (PT), Visitor Experiences Assistants (PT), Culture Events Coordinator (PT), Facility Assistant (PT), Cleaners (PT), volunteers.
• Lead in the sourcing and preparation of program-related grants, including implementation, evaluation, and reporting on successful grant initiatives.
• Prepare annual operating plans, annual work plans, and operating budgets in alignment with the strategic plans and annual operating plans for Museums & Culture.
• Provide technical guidance and input in the preparation and implementation of policies, operating procedures, work methods, and standards that support the delivery of Museum and Culture programs; assist in monitoring the operating performance against established policies and procedures.
• Assist with the execution of marketing and sales plans to maximize revenue, usage, and customer service satisfaction; collect and analyze data related to customer feedback and effectiveness of marketing and sales initiatives
• Support promotion and communication activities, and act as spokesperson for Museum and Culture programs when designated
• Maximize the use of Museum facilities through cooperative program initiatives, partnership arrangements, community resources and special events; investigate the feasibility and develop new program initiatives.
• Liaise with Corporate Facilities Maintenance, Operations, Human Resources, Security and Bylaw, and other City departments as required.
• Participate in or lead special projects or duties as required by the department.
• Respond to emergencies, inquiries, and complaints, striving to sustain positive relationships between the public, outside agencies and internal staff at all times.
• Monitor and evaluate operational budgets and ensure financial accountability for assigned budget.
• Liaise and represent the City of Guelph, cultivating positive relationships with community partners including community organizations, artists, stakeholders, suppliers, contractors, and community members as it pertains to Museums and Culture.
• Responsible for the daily operations of Guelph Civic Museum, McCrae House, Locomotive 6167, and City-wide Culture events.
• Ensure the provision of excellent customer service, responding in a timely manner to all inquiries.
• Accept other duties as required.
• Analyze and assess Museum and Culture program requirements by the identification of trends, demographics, and new techniques to determine the needs of the community ensuring that the market is responsive.

Qualifications

• Advanced computer skills in Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Knowledge of a supervisor’s responsibilities under the Occupational Health and Safety Act and applicable regulations.
• Exceptional community relations skills, demonstrating a high degree of compassion and diplomacy.
• Excellent communication and interpersonal skills with the ability to communicate with all levels of staff, clients, stakeholders and the general public.
• Experience related to the duties above, typically acquired through post-secondary education in Museum Studies, Public History, Arts Administration, Education, Community Relations, or related field and considerable experience in Museum, Art, Culture, or Community-centred positions. Candidates with equivalent combination of education and experience may be considered.
• Analytical and organized with a great attention to detail.
• Considerable experience supervising, leading, and training staff in a unionized customer focused environment.
• Excellent customer service skills with the ability to resolve customer inquiries/complaints in an effective manner.
• Ability to work independently and as part of a team.
• Self-motivated and effective in motivating others.
• Affinity for the work of Museums and Culture, including preservation and celebration of local arts and history; and commitment to truth, reconciliation, and inclusion of people who have traditionally been underrepresented.
• Certifications in CPR/AED/First Aid; Smart Serve; and Food Handling; or commitment to obtain certifications within three months of hiring.

In keeping with our corporate value of Wellness, The City of Guelph recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. Where the work permits, employees will have the ability to participate in our Hybrid Work and our Flexible Time programs. Please note, this position is eligible for Hybrid and Flexible work arrangements (subject to change).

Rate

$79,113.20- $98,891.50

How to apply

Qualified applicants are invited to apply using our online application system by Monday, July 3, 2023. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.

The City of Guelph is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.