Senior Manager Digital Experiences Engineering

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe’s Digital Employee Experience team is on a mission to build incredible experiences for customers both internal and external. Through robust and innovative design, detailed and rapid delivery and industry leading platforms, our mission is to enable, improve and centralize workflows and processes across the enterprise. We strive to deliver the platform that our internal employees can rely on to request services, report issues and act as a motivator to making their experience as an employee fabulous and perform their role with ease.

The Senior Manager is the business leader that will drive standards and quality for these enterprise solutions. You will set the vision for the next evolution of enablement at Adobe! Working with Product Managers you’ll define the roadmap and execution of our solutions through the building of relationships with major partners!

What You’ll Do

• Establish, communicate, and set age clear team and individual contributor goals / priorities
• Review existing paradigms and business requirements, then continually seek to improve Adobe’s Service Management practice (philosophies, processes, and tooling)
• Identify new areas for product development by analyzing customer requirements, market trends and gaps. Champion and present opportunities to management and critical team members for consideration
• Develop product requirements based on input from partners across the business (e.g., executives, customer support agents, service delivery managers, other product teams), integrate requirements into the product roadmap and provide accurate timelines and status back to partners
• Develop metrics, systems, and processes to measure the efficiency of the experiences we’re delivering, and be able to find opportunities for further optimization
• Communicate proactively across teams to assemble requirements and maintain alignment among stakeholders
• Recognize risks / blockers and work energetically to engage with the right partners to identify solutions or workarounds
• Define product vision and strategy for employee operations experiences, technologies and solutions with ServiceNow as the core product
• Develop, maintain, and motivate a successful team through effective recruiting, mentoring, training, and empowerment
• Provide regular status reports to promote clarity and visibility at various levels within the organization, including among senior leaders
• Partner with Information Technology (IT) partners and business leaders to coordinate development, implementation, and roll-out of new workflows and solutions

What You Need to Succeed

• Demonstrated ability to evaluate vendor products to meet current or future needs.
• Experience with ServiceNow (or similar ITSM suite)
• Proficient at breaking down complex problems into manageable, delegable components
• Confidence to tackle the unknown, challenge assertions, mediate disputes, hold stakeholders accountable, and manage leadership / customer expectations proactively
• Proficiency using Microsoft Office products (PowerPoint, Word, Excel)
• Prior experience as a software developer, SRE, DevOps engineer, or Service Management practitioner is plus
• 5-8 years of direct team management experience in cloud computing, SaaS, ITSM / ITOM, or related fields
• Experience with Agile development: Scrum or other iterative methodologies
• Proven ability to manage geographically distributed teams
• Strong organizational skills, a keen attention to detail, and the ability to coordinate, prioritize, and manage multiple complex activities
• An eagerness and tenacity to influence others to achieve goals and perform at a high level
• Ability to deftly shift focus as objectives and priorities change, including realigning program teams accordingly
• Ability to manage sophisticated builds through thoughtful prioritization that drive towards delivery
• Bachelor’s degree in Computer Science, MIS, or related field
• Excellent written and verbal communication skills
• ITIL Foundations certification is a plus
• Experience with JIRA (or similar project management tools), including projects and roadmaps

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $107,800 -- $242,500 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.