Senior Manager Digital Experience Jobs

Collaborate with peers in product management, engineering & other disciplines to ensure alignment and common success

Ability to distill customer use cases and requirements, write comprehensive business cases and execute on them

Define user experiences/scopes and provide necessary advocacy for them to be executed on

Balance (sometimes conflicting) priorities on a roadmap to benefit users and enable new use cases, maintain a prioritized backlog

Ability to communicate sophisticated technical issues simply and convincingly to a wide range of audiences

Deeply understand all aspects of the business — your job is to ensure a business outcome, not just product definition!

Aid project leads in project management.

Collaborate on customer experience plans and execution.

Ownership: take accountability for your actions and deliver on your responsibilities.

Intermediate skills in Microsoft Office: Word, Excel, PowerPoint, and Outlook

Work Remotely (Occasionally in the office)

Provide exceptional daily customer service to members.

Own and oversee the execution of the digital brand experience strategy across priority channels (eCommerce, App, in-store digital)

Lead agency and vendor relationships that support the digital brand experience priorities

Measure and report on the impact of digital brand experience initiatives, including identifying learnings that enable optimizations to future work.

7+ years of experience working with a brand or creative/marketing/digital agency

5+ years of experience leading digital content production (studio, campaign, .com, etc.) with internal and external creative production partners.

Experience leading and managing 2+ people

Design and develop world-class software applications to bring industry-leading shopping experiences to market

Maintain awareness of industry trends and evaluate the applicability of new software technologies for ensuring the best possible consumer experience

Mentor junior managers and emerging leaders

Manage risks and resolves issues that affect release scope, schedule and quality

Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes

Manage relationships and coordinate work between different teams at different locations

Strong organizational, time and project management skills.

Minimum of 3 to 5 years’ working experience and progressive responsibilities within a centre of excellence or similar discipline.

Passionate about delivering the ultimate user experience.

A critical thinker with strong problem-solving skills and independent self-direction.

Flexibility to adapt to rapidly evolving environments, changing priorities and requirements.

Partner with corporate communications to increase organizational awareness and knowledge level of digital.

Excellent project management and change management skills

Post-Secondary degree/diploma/certification in business or equivalent and relevant experience

Telecommunications experience, IT, Technology, Finance, or exposure to a variety of strategic roles

Experience translating concepts into capability, resource, and product/service requirements

Responsible for all digital experiences and sales for our customers

Design end-to-end experiences for our agents and 24 million customer connections

Proven experience in the management of projects and budgets.

Bachelor's degree in Economics, Finance, or Marketing (or equivalent amount of relevant professional experience), MBA or MSc preferred.

Coordinates through-the-line marketing campaigns with commercial activations and manages the in-season calendar.

Collaborates with the Director of Omnichannel to synchronize marketing efforts across channels and deliver a seamless customer experience.

5-8 years of relevant experience.

Previous experience with in-store marketing activation.

Develop a user experience vision that delivers on our Everyday Luxury promise

Serve as subject matter experts on digital experience trends, identifying opportunities to drive continuous improvements to our online experience

Design seamless, integrated shopping experiences for our word class site

Uncover and apply insights on our site experience to drive continuous improvement

Contribute to our Design System for the overall success & consistency of our customer experience

Be customer-centric, whilst propelling our brand through world-class experiences

Experience in creating educational programs and materials in a variety of formats like for example webinars

Experience in creating/presenting at podcasts, speaking at conferences or other public venues

Top-notch interpersonal skills and the ability to help all developers

Helped shape the education and outreach efforts of DevRel at Docker

Medical benefits, retirement and holidays vary by country

Ability to travel occasionally to speak or represent Docker at both large industry-wide conferences and smaller regional/local conferences or meetups

Manage the knowledge base for Connect+, our digital member platform, to notify platform administrators of new capabilities.

Exposure to digital and/or mobile products, including virtual communities and customer relationship management databases (e.g., Salesforce).

Become a SME on effective community management across the member portal to support business teams tasked with growing digital member engagement.

Exciting Opportunity: Join our Team as a Digital Experience Manager!

#DigitalExperienceManager #Analytics #UserExperience #DataOptimization #YPO

Evaluate digital experience across YPO digital communities and platforms; analyze available metrics to increase member adoption and engagement.

You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

Strategic Thinking: Identify opportunities to align digital strategic objectives with client needs and internal stakeholder strategies

You have a degree/diploma in Digital Marketing or related field.

To learn more about CIBC, please visit CIBC.com

What you need to know

18 York Street, 14th Floor

4+ years of product management experience

Clearly define product requirements, success criteria, and metrics

Passion for creating exceptional user experiences

Strategic thinker with excellent analytical and problem-solving skills, and the ability to thrive in a fast-paced, dynamic environment

An exceptionally proactive communicator with excellent written and oral communication skills

Experience in customer support or working with support stakeholders and teams

You are knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Sales and Marketing, Finance

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge

You have 7+ years of experience in a role building customer facing digital products

You have managed a technology product or a digital journey end to end, from inception to delivery

You have excellent organizational and analytical skills with strong attention to detail

Remote-friendly work environment will provide you with the flexibility to perform at your best.

3+ years experience in Project Management

Post-Secondary education – University graduate or college degree in marketing or project management

Working closely with all applicable Stacktics team members to ensure understanding of and adherence to our Project Management processes

Continuously adapting Stacktics’ Project Management processes and systems to the evolving needs of the team

Stacktics will entrust you with the development and oversight of all Project Management-related systems and processes

Experience and/or knowledge of enterprise marketing, analytics and data platforms

Review existing paradigms and business requirements, then continually seek to improve Adobe’s Service Management practice (philosophies, processes, and tooling)

5-8 years of direct team management experience in cloud computing, SaaS, ITSM / ITOM, or related fields

Experience with JIRA (or similar project management tools), including projects and roadmaps

Prior experience as a software developer, SRE, DevOps engineer, or Service Management practitioner is plus

Strong organizational skills, a keen attention to detail, and the ability to coordinate, prioritize, and manage multiple complex activities

Define product vision and strategy for employee operations experiences, technologies and solutions with ServiceNow as the core product

Responsible for technical management of MAX Digital’s customer requests, enhancements, and issues across all SaaS and mobile applications

3+ years in an engineering leadership or management role.

3+ years of experience using issue-tracking software (we use Jira) as both a contributor and a manager.

Comprehensive benefits offerings for benefits eligible Teammates.

Collaborate across multiple teams to utilize enterprise platforms and manage teams of engineers globally across multiple locations

Develop and execute a tactical focus on customer requirements and needs

8-10 years of experience in brand/digital marketing, brand operations, and/or project management

Excellent verbal, visual and presenter communication skills to diverse business stakeholders of various management types and levels of the organization.

Provides leadership and direction to the Digital Brand Experience Project Manager(s) while supporting ongoing development and growth

Develop processes to execute and manage milestones, timelines and priorities, working directly with cross-functional teams and external vendors/agencies

Engage and align team and stakeholders to understand process, timelines, dependencies, individual accountability and responsibilities and measures of success

Supports Director of Digital Brand Experience in strategic planning and resourcing

Identify & assess new opportunities on both platforms to drive differentiated, compelling, value added offerings while leveraging experience & industry knowledge

5+ years of work experience in product management or related industry experience

3+ years of work experience in digital product management

Product Management, Project Management, Marketing, Business, Technical, Telecommunication or Management certifications and/or professional designations (asset)

Obtain and prioritize feedback and requirements from business partners such as merchandising, supply chain, customer care, customer experience and other teams

Ensuring that customer experience scores are in par with industry standards and meeting OCS corporate objectives and goals

Experience in digital project or account management

Strong project management and communication skills

Responsible for all internal communications and day-to-day projects deliverable(s) & management

Manage multiple end-to-end consumer acquisition programs, varying in complexity and including landing page, CRM building and execution

Concurrently manage program timelines and overall budget to maintain profitability

Manage the development of new web/CRM creative concepts with various vendors and internal/external stakeholders