Delivery Manager (Ote $125,000/Year Usd), Gigster Hq

Are you a high-performing Delivery Manager who is bored with implementing the same solutions over and over? If so, then keep reading...

Leveraging our platform, you will assemble global cloud teams who possess industry-leading skills and experiences necessary to bring your F500 customer's needs into reality. Imagine building your development team of experts who are clamoring to be chosen for your team. You will mobilize and activate your A-team(s) to bring your customer's initiatives to life while building and managing client relationships.

We build innovative custom software products for our clients who need our expertise and experience to deliver a broad range of solutions. You align the scope with your customers on projects, assemble/manage the teams and assure customer success towards the target outcomes for what could be the next innovative AI engine, an NFT marketplace, an AR/VR application, or automating a customer pain point for something that takes weeks and months into minutes and seconds. You will be doing this all at the same time in a portfolio of accounts that you own and manage.

In this role, you own the customer gig delivery as part of a Gigster account team for our various clients. Most gigs focus on building custom software products using the latest technologies. The teams you will oversee are typically led by PM / PjM, designers, and engineers to ensure projects are successfully delivered. You will be supported by our Customer Success Manager and Network Operations Teams in this journey.

If you are looking to grow your career with a company focused on the future of work, then this role is for you!

What you will be doing

• Be responsible for delivery success.
• Observe key delivery metrics
• Dive into issues or unhealthy signals, and come up with root causes and solutions.
• Delivery Management:

• Setup proper expectations.
• Client Management:
• Observe happiness and take corrective actions.
• Build trust.
• Report against the plan.

• Resolving conflicts.
• Administrating (staff decisions, payments, onboarding)
• Observe their happiness and take corrective actions.
• Team Management:

What you will NOT be doing

• Perform specific tasks towards the client product deliverables, i.e., writing user stories.
• Cold calling for sales opportunities.
• Engineering or development tasks.
• Running marketing activities.
• Own the day-to-day project management activities, i.e., backlog grooming, daily stand-ups, etc.

What you will learn

• How to make a customer happy with the results.
• How to make successful software project delivery in a dynamic environment.
• How to build a strong team performing for customer success.

Responsibilities

• Anticipate client relations risks.
• Manage scope, solution, or expectation variations in alignment with client expectations, Gigster solution, and contract to find a win-win.
• Communicate clearly and concisely project status in alignment with Gigster solution.
• Manage client acceptance of the Gigster deliverables.
• Client management:
• Set the right expectations upfront in alignment with Gigster's solution and contract.
• Handle good or difficult conversations: the team behind, client blocks delivery, team changes, timeline/scope trade-offs.
• Grow client trust and confidence in Gigster.

• Team Management:
• Communicate in groups and 1-1, having the team’s confidence.
• Be able to be an authority (in a good way) for the team of senior professionals.
• Staff the team (via Network Operations team): understand the team structure/profiles needed, resource gaps, select contributors assuming budget, allocation, geography.
• Anticipate and manage team risks.

• Observe key delivery indicators and notice issues may happen.
• Be close to the team and understand everything that happens on the ground.
• Navigate the team to achieve goals in alignment with client expectations, Gigster solutions and contracts.
• Manage project structure variations: scope, time, and budget.
• Be able to dive deep into the issues, find real root causes and navigate the team to resolution.
• Delivery Management:

Requirements

• Switched to leading a software engineering team.
• Switched to managing projects.
• Participated in > 10 software projects in different roles and 5+ of them in managing roles.
• Or switched to the customer success domain (to a senior position).
• Career path:
• Started with a Software Engineering position.
• Switched to a higher level of managing projects (program manager, delivery manager).

• Worked in agency-like / software house companies.
• Worked on B2B projects with external customers.
• Worked with remote global teams.
• Worked with agile teams.
• Projects:
• Worked with fixed-budget contracts.

• Be able to analyze problems, find a root cause, separating it from symptoms.
• Other:
• Effective communicator.
• Knows the software technologies market and follows it.
• Able to automate routine work.
• Data-driven decision-making.

Nice to have

• Has side projects/startups/experiments.
• Certificates.

Benefits - We don’t call them perks, they’re just part of what makes working at Gigster great.

• Dedication to development. We focus on career pathing for each and every one of our employees and help provide training to advance at every stage in your career.
• Stipend to help set up your ideal home office.
• Swag! Because who doesn’t love swag?
• Focus on culture. Coffee chats, happy hours, cooking classes, book clubs, and more!
• We are 100% remote and global. Live your best life, wherever that may be, and never lose out on career opportunities because of it.
• Flexible work hours. We don’t care when you’re online, just that you have time with your team and customers and most importantly deliver great results.

We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.