Sr Manager, Order Operations

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Bring your talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us and engineer your career!
The Sr. Manager of Order Operations will be responsible for streamlining order to deliver operations for the Canada region. The role will oversee day to day operations and plan and execute transformative solutions on a tactical level to enhance the effectiveness of the order to deliver cycle with the goal of enhancing service levels to customers and meeting/exceeding on time- in full (OTIF) goals. The role will also lead field inventory management and operational customer solutions. This position will provide leadership and direction on a cross-functional basis and interact directly with senior leadership, commercial teams, support functions and enablers.
 
A day in the life!
Ø  Performs supply chain and logistics functions such as material procurement, production planning, inventory control, outsourcing, vendor selection and distribution.
Ø  Creates integrated processes among internal functions (e.g., operations, purchasing and logistics) and outside suppliers.
Ø  Plans and analyzes activities related to the timely, cost-effective procurement, inventory control, planning and quality control of production materials.
Ø  Develops, implements, and maintains policies, procedures, and material control systems to reduce costs, streamline procedures, and implement solutions.
Ø  Responsible for reporting complaints and Adverse Drug Reactions (ADR)
Ø  Function as the Customer Care & Order Operations main point of contact for commercial stakeholders on Operational/Tactical level
Ø  Represents Customer Care & Order Operations in local initiatives/projects: IT/Automation initiatives, OTC, OTIF
Ø  Provides support to Medtronic Strategic Account customers in collaboration with other internal stakeholders (such as: Sales, Transport & Logistics, etc.), through face-to-face interactions, but also via telephone and other written communications.
Ø  Manages field inventory including consignment, trunk stock and loaners with the goal of maximizing product availability while balancing working capital and minimizing expired products in the field.
Ø  Provides analytics, advice, and project support for all aspects of customer related operational processes
Ø  Works with customers on end-to-end process improvement to add value to the overall customer experience.
Ø  Collaborates with team members and internal stakeholders to drive efficiencies, prioritize customer opportunities and issues, and support specialized projects.
Ø  Acts as the voice of the customer internally by championing their needs for an enhanced service experience
Ø  Analyze complex data to identify trends, opportunities, and risks to drive proactive, meaningful engagement with the customer
Ø  Work collaboratively within a cross functional team to accurately understand and communicate customer needs and issues
Ø  Demonstrate elevated level of ownership and accountability