Warehouse Operations Manager - Fulfillment

Company: Reliable Logistics

FUNCTIONAL SUMMARY:

With responsibility for both the Warehouse and Inventory Management, the Warehouse Operations Manager - Fulfillment will lead a team of employees to maintain the smooth, efficient, and safe functioning at our Mississauga location as well as our remote warehouses in Calgary & Vancouver.

Reporting directly to the President, the Warehouse Operations Manager will be responsible for all day-to-day management and operations of the warehouse including; team/labour management, order management, receiving, inventory, transportation (drivers), purchasing (along with President), and for maintaining a safe and clean work environment.

Together with the President, the Warehouse Operations Manager - Fulfillment will collaborate and advise on all strategic initiatives relating to the warehouse and operational management of the business including (but not limited to); business development, identifying and initiating process improvement areas, operational performance analysis, staffing and retention, driving productivity and efficiency through the team, improving employee engagement, warehouse layout and configuration, best practices, etc.

MAIN DUTIES & RESPONSIBILITIES:

Product Fulfillment

• Works with clients, vendors, partners, and distributors, as well as internal business divisions, to ensure accurate product fulfillment for both customers and internal divisions; improved relationships, performance and lead times
• Provides data-backed and actional updates to management team to improve order fulfillment SLAs and vendor performance
• Oversees product fulfillment, inventory control, vendor/distributor management, and logistics
• Develops plans for efficient use of materials, equipment and managing all budgets and capital expenditures
• Initiates and develops pipeline of new business or repeat business by putting together proposals for fulfillment
• Ensures customer quote accuracy, with keen attention to list prices, margins, and customer cost
• Manages the reverse logistics by processing returns
• Streamlines processes and develops standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals
• Partners with the Sales team to respond to sales calls
• Directly manages budget and P&L for operations in concert with Finance department that deliver on yearly profit objectives
• Provides weekly, monthly, quarterly and annual reports on fulfillment and performance KPIs
• Directs programs and procedures that lead to inventory accuracy, leads the team in problem-solving exercises to identify the root causes of inventory discrepancies
• Drives continuous improvement in fulfillment in areas such as quality, service, productivity, and overall costs
• Oversee compliance with established safety and operating policies

People Leadership

• Sets goals and objectives that aligns with company strategy for Warehouse staff to inspire, motivate and produce results
• Leads regular and peak operations planning meetings and activities and develops strategic plans to meet peak operational needs
• Conducts an effective employee selection, hiring, terminations, coaching, skills development, recognition and rewards, performance management and staff productivity
• Ensures all Company timelines are met for processes, trainings and initiatives
• Establishes, implements, revises and maintains policies and procedures related to the Operations department team
• Handles all issues that arise within the Operations department
• Performs other related duties
• Delegates responsibilities for projects and initiatives to the team as appropriate to achieve positive change
• Manages talent performance with documented SOPs through coaching, positive communication, consistent feedback, one to ones and monthly department meetings resulting in improved performance
• Designs and directs the work of the functional area to successfully accomplish operational goals and attain optimum performance levels
• Trains staff in all facets of fulfillment

JOB SPECIFICATION

COMPETENCIES:

• Influence and Self Awareness: Understands strengths and limitations how these influence performance
• Focus on Results: Promotes vision linked to organizational objectives with a strong results orientation for accountability for self and department, continuous improvement and system and resource management
• Leads Others: Models values of passion, accountability, creativity, effectiveness and resilience (P.A.C.E.R.) to build a positive workplace culture
• Builds Relationships: Establishes strong working partnerships with individuals, teams and others to create opportunities and develop the organization

SKILLS:

• Developing Others – Encourages professional and personal growth
• Attention to Detail – Driven by concern for order, quality and accuracy
• Conceptual Thinking – Applies conceptual reasoning to come up with creative ideas
• Accuracy – Ensures data presented is free from error.
• Ensuring Accountability – Sets performance expectations and demands results
• Achievement Orientation – Drive to meet or exceed a standard of excellence
• Teamwork and Collaboration – Works cooperatively with others to achieve collective goals
• Leading Teams – Takes on a role as a group leader
• Technological Mindset – Understands and uses modern technologies
• Planning and Organizing – Plans, coordinates and prioritizes work for self and others

EDUCATION/QUALIFICATIONS & EXPERIENCE:

EDUCATION/QUALIFICATIONS:

• Supply Chain Management (SCM) negotiations training, considered an asset
• College degree preferred in Logistics, Industrial Engineering or Operations Management
• PMP certification, considered an asset

EXPERIENCE:

• Strong business acumen and able to effectively advise the management team
• Proven experience leading and implementing process improvements to increase efficiency, safety and overall operations of the Warehouse
• Possess 5 – 10 years’ experience in Fulfillment
• Proficient in Microsoft Office
• Possess minimum of 5 years Managerial or Supervisory experience preferably in Warehouse operations leading team of 10+
• Demonstrated analytical and problem-solving skills
• Excellent communication skills with the team, peers and superiors in both verbal and written formats
• Knowledge of trade compliance and customs regulations as well as bonded warehouse operations
• Strong working knowledge of logistics technology systems: ecommerce, EDI, HighJump WMS, TMS, RFID and Parcel Conveyors will be an asset