Warehouse Operations Manager (Milton)

Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About This Team
Our Global Distribution teams are part of our greater lululemon Supply Chain organization. This team supports lululemon’s overall purpose by ensuring we are fulfilling our products to our guests through our various channels including our retail stores and ecommerce.
a day in the life

• Provides support to the Senior Operations Manager and/or General Manager in creating and implementing department operating and strategic plans and driving continuous improvements.
• Responsible for managing the operational performance results of their assigned department.
• Supports with 3PL relationship management if applicable.
• Champions and leads through lululemon’s IDEA (Inclusion, Diversity, Equity and Action) initiatives and values.
• Responsible for partnering with DC Workforce Administrators on verifying and approving timekeeping for hourly direct reports including attendance tracking.
• Responsible for effective collaboration with all support teams-Health and Safety, Asset Protection, People and Culture, Engineering, IT, Logistics, Network Strategy, Quality, Logistics, Labor Planning, etc.
• Responsible for ensuring their department has the right supply levels at the right time.
• Provides insight and support to site Leader with AOP (Annual Operation Planning) planning for department.
• Responsible for effective communication flow to their supervisors and department.
• Responsible for leading weekly and monthly labor and workforce planning for their department.
• Supports with driving health and safety and labor compliance of the building and ensuring compliance within their department.
• Directs and oversees an assigned department within the facility.
• Supports with driving results of overall employee engagement of the building and ensuring engagement is high within their department.
• Responsible for partnering with Health and Safety, Asset Protection and People and Culture on employee concerns within their department that require escalation.
• Approves termination decision of hourly employees and takes appropriate partnership with People and Culture.
• Responsible for all aspects of talent management for their salaried and hourly direct reports and their results including hiring, training, annual review process, performance management, development and coaching, engagement, off boarding and rewards and recognition.
• Supports with delivering on DC budget targets for their department.
• Responsible for large scope strategic initiatives and projects within their respective department.

Qualifications

• Ability to effectively communicate with the team and business partners both written and verbally.
• Proficient with a Warehouse Management System and Labor Management System.
• Demonstrated analytical and problem-solving skills.
• 8-10 years of leadership experience in a Distribution Center or similar environment-preferably in a fast paced, high growth environment.
• Ability to meet scheduling needs which may include early mornings, evenings, weekends, and holidays.
• Ability to lift up to 50lbs frequently.
• Proven experience leading and implementing process improvements.
• Flexible and adaptable with schedule which could include nights, working required holidays, weekends with occasional after-hours requirements and overtime.
• Experience using automation or MHE (material handling equipment).
• Ability to travel 1-3 times per year.
• Ability to maintain a safe work environment.
• Bachelor’s degree in Engineering, Supply Chain, Logistics, Operations or relevant on the job years of experience.
• Proficient with Microsoft Office Suite.
• Ability to handle multiple high priority tasks.
• 5 years of direct people management experience of hourly employees.

must haves

• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Foster connection by putting people first and building trusting relationships.
• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
• Communicate with honesty and kindness and create the space for others to do the same.

Additional Notes
Authorization to work in Canada is required for this role.