Manager Guidewire Program Delivery

Client: Enterprise Insurance Client - Canada

Position: Sr. Manager of Core Modernization Program Delivery

Location: 1 day a month if needed in Markham – otherwise remote

Type: 12 month contract + extensions past 3 years

Program: Core modernization- guidewire transformation of policy, claims and billing centers

Role Title & Department; Sr. Manager, Program Delivery Lead – Core Modernization

Purpose; Responsible for the successful delivery of the Core Modernization program. Provides end-to-end oversight of business and technology workstreams to ensure overall program health. Responsible for ensuring commitments to program schedule, milestones, cost, and quality are met. Ensures escalation of roadblocks/barriers to executive sponsors in an expedient manner and solicits key scoping/directional decisions from the same.

Accountabilities;

1. Program Governance – 30%

• Responsible for creating and socializing the program delivery model including program structure and workstream structure, high level roles and responsibilities, RACI, decision model, and governance structure.

• Directs the setup of governance meetings and ensures adherence to set schedules.

• Ensures program artifacts receive approvals from the accountable stakeholders and are kept up to date throughout the progress of the program.

• Ensures program delivery methodology and best practices are being followed throughout the course of the program.

• Responsible for gathering and creating update materials for key stakeholder updates.

2. Program Delivery Leadership – 40%

• Ensures risks, decisions, issues, and actions are surfaced and escalated for all workstreams on the program

• Provides input into the impacts of key decision on program delivery.

• Fosters effective collaboration and innovation across teams to support and advance the program delivery.

• Collaborates with Program Managers and Program Owners to ensure risks, issues, decisions, financials, and stakeholder engagement are progressing as planned.

• Financial accountability for overseeing budgets (managed directly by Directors) including forecasts, actuals, and business cases.

• Provides transparency on program financials to Executive Sponsors and SteerCo

4. Stakeholder Relationship Management – 30%

• Leads and facilitates program updates with Executive Sponsors, Steering Committee, and Senior Executives.

• Leverages relationships within the organization to improve the program delivery, identify correct resources/teams, and remove program impediments.

• Influences key program stakeholders and vendor partners to successfully deliver on program commitments.

• Leads the process of setting and managing expectations for key stakeholder groups.

• Continually seeks opportunities to be a thought partner, increase key stakeholder satisfaction, and deepen relationships